About Company
Vodacom Lesotho is a leading telecommunications company dedicated to connecting communities across the Mountain Kingdom. As part of the Vodacom Group, we are committed to providing innovative mobile communication services, including voice, data, and digital solutions, that empower individuals and businesses. We pride ourselves on our extensive network coverage, customer-centric approach, and unwavering commitment to making a positive impact on the lives of Basotho through accessible and reliable technology. Our mission is to transform lives through technology, fostering economic growth and social development. Joining Vodacom Lesotho means becoming a part of a dynamic team that values integrity, passion for customers, and a drive for excellence. We believe in creating an inclusive work environment where every employee can thrive and contribute to our shared success. We are deeply rooted in the communities we serve, constantly striving to deliver excellent service and build lasting relationships with our customers.
Job Description
Are you passionate about helping people and eager to make a tangible difference in your community? Vodacom Lesotho is seeking a dedicated and enthusiastic Customer Service Clerk to join our team in Mantsonyane, Thaba-Tseka. In this pivotal role, you will be the friendly face and voice of Vodacom, providing exceptional support to our valued customers. You will be instrumental in assisting them with a wide range of inquiries, resolving service issues, explaining product features, and ensuring a seamless customer experience.
This position is ideal for an individual with excellent communication skills, a natural problem-solver, and someone who thrives in a fast-paced environment. You will serve as the primary point of contact for customers visiting our service point, offering guidance on mobile plans, data services, device configurations, and payment solutions. Your ability to listen attentively, empathize with customer concerns, and offer effective solutions will be crucial to your success. We are looking for someone who is not only proficient in our services but also genuinely enjoys building positive relationships and leaving customers feeling satisfied and supported. You will play a crucial role in maintaining Vodacom Lesotho’s reputation for outstanding customer service, acting as a brand ambassador within the Mantsonyane community. If you are ready to embark on a rewarding career where you can grow professionally while serving the heart of the Mantsonyane community, we encourage you to apply today. Your contribution will directly impact our customers’ daily lives and help strengthen Vodacom Lesotho’s presence in the region.
Key Responsibilities
- Serve as the primary point of contact for customer inquiries, both walk-in and telephonic, at our Mantsonyane service center.
- Provide comprehensive information about Vodacom products, services, and ongoing promotions.
- Assist customers with account management, billing inquiries, service activations/deactivations, and SIM replacements.
- Troubleshoot and resolve customer technical issues related to mobile networks, data, and devices efficiently and effectively.
- Process payments, recharges, and other financial transactions accurately and securely.
- Escalate complex issues to appropriate departments when necessary, ensuring timely follow-up and resolution.
- Educate customers on self-service options, digital tools, and the benefits of our various offerings.
- Maintain a clean, organized, and welcoming service environment, reflecting Vodacom’s brand standards.
- Adhere strictly to company policies, procedures, and service level agreements to ensure consistent service quality.
- Collect customer feedback and contribute to service improvement initiatives, helping us better serve the community.
Required Skills
- High school diploma or equivalent.
- Minimum of 1 year experience in a customer service or client-facing role.
- Excellent verbal and written communication skills in English and Sesotho.
- Proficiency in basic computer applications (MS Office Suite, email).
- Strong problem-solving abilities and a proactive approach to customer challenges.
- Ability to work effectively and collaboratively in a team-oriented environment.
- Demonstrated patience, empathy, and a genuinely customer-centric attitude.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
Preferred Qualifications
- Post-secondary education or a diploma in Business Administration, Marketing, or a related field.
- Previous experience specifically within the telecommunications industry.
- Familiarity with CRM software and customer support systems.
- Ability to adapt quickly to new technologies, product offerings, and service updates.
Perks & Benefits
- Competitive monthly salary commensurate with experience.
- Comprehensive medical aid benefits to ensure your well-being.
- Performance-based incentives and bonuses for outstanding contributions.
- Extensive opportunities for career growth and professional development within Vodacom Lesotho.
- A supportive, inclusive, and collaborative work environment.
- Employee discounts on Vodacom products and services.
- Observance of annual leave and public holidays.
- Ongoing training and mentorship programs.
How to Apply
Interested candidates are invited to submit their application, including a detailed CV and a compelling cover letter outlining their suitability for the Customer Service Clerk role in Mantsonyane. Please click on the application link below to apply directly.