About Company
Are you eager to kickstart your career in a supportive and dynamic environment? Career.zycto is a forward-thinking professional services firm dedicated to fostering growth and delivering exceptional client experiences. We pride ourselves on creating an inclusive workplace where every team member is valued and empowered to make a difference. Join our team and discover a place where your potential is recognized, and your professional development is prioritized. We believe that exceptional customer service is the backbone of any successful organization, and we’re looking for enthusiastic individuals ready to learn and contribute to our mission.
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Job Description
Step into a rewarding and foundational career with Career.zycto as a Customer Service Clerk – Entry Role, based directly in our vibrant Anaheim office. This is an unparalleled opportunity for individuals who are genuinely passionate about helping others and eager to develop essential customer service skills within a professional, supportive, and continuously growing organization. We are actively seeking a highly motivated, detail-oriented, and personable individual to serve as the vital first point of contact for our valued clients, consistently providing friendly, efficient, and impeccably accurate assistance across various communication channels.
In this crucial entry-level position, you will gain invaluable, hands-on experience in a wide range of client interaction scenarios and essential administrative support functions. You will play an instrumental role in ensuring a consistently smooth, positive, and memorable experience for every individual who connects with Career.zycto, whether in person, over the phone, or through digital correspondence. If you possess excellent verbal and written communication skills, coupled with a proactive attitude and a genuine desire to learn, grow, and contribute meaningfully, we strongly encourage you to submit your application. We are deeply committed to providing comprehensive, structured training and unwavering ongoing support to help you not only succeed in this specific role but also to thrive and advance within our organization. This is truly more than just a job; it’s a strategically designed stepping stone to a successful and fulfilling career where your contributions are recognized, your ideas are heard, and your professional journey is nurtured every step of the way. Join a dedicated team that firmly believes in empowering its employees, fostering a collaborative spirit, and making a tangible positive impact on both our clients and our community every single day.
Key Responsibilities
- Greet and assist customers in person, over the phone, and via email with a positive and helpful attitude.
- Respond to inquiries, provide information, and resolve basic customer issues or direct them to the appropriate department.
- Maintain accurate and detailed customer records and interactions in our CRM system.
- Process customer requests, forms, and transactions efficiently and according to company procedures.
- Collaborate with team members to ensure a seamless customer experience and support daily operations.
- Escalate complex issues to senior staff or management for resolution.
- Assist with general administrative tasks, including data entry, filing, and scheduling appointments.
- Adhere to company policies and procedures, ensuring compliance and data security.
- Continuously learn about company products, services, and best practices to better serve customers.
Required Skills
- High School Diploma or equivalent
- Excellent verbal and written communication skills
- Basic computer proficiency, including familiarity with Microsoft Office Suite (Word, Excel, Outlook)
- Strong interpersonal skills with a friendly and patient demeanor
- Ability to listen actively and empathize with customer needs
- Detail-oriented with strong organizational skills
- Ability to work effectively in a fast-paced team environment
- Eagerness to learn and adapt to new processes and technologies
Preferred Qualifications
- Previous experience in a customer-facing role (e.g., retail, hospitality, volunteer work) is a plus
- Familiarity with CRM software or customer service platforms
- Bilingual proficiency (e.g., Spanish) is highly valued
- A foundational understanding of professional office etiquette
Perks & Benefits
- Comprehensive paid training and continuous professional development opportunities
- Competitive hourly wage with potential for growth
- Health, dental, and vision insurance plans
- Paid time off (PTO) and company holidays
- 401(k) retirement savings plan with company match
- Employee assistance program
- Positive and supportive work environment
- Opportunities for career advancement within the company
- Conveniently located office in Anaheim with easy access to public transport
How to Apply
Ready to embark on your professional journey with Career.zycto? We invite enthusiastic and dedicated individuals to apply for this exciting Customer Service Clerk – Entry Role. To ensure your application receives prompt attention, please submit your resume and a brief cover letter outlining your interest in the position and why you believe you’d be a great fit for our team. Click on the link below to apply now!
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