About Company
Millennium BIM (Banco Internacional de Moçambique) is a leading commercial bank in Mozambique, recognized for its robust financial services, extensive branch network, and unwavering commitment to innovation and customer satisfaction. With a strong presence across the country, including the Zambezia Province, we are dedicated to fostering economic growth and providing accessible, high-quality banking solutions to individuals, businesses, and communities. Our mission is to build lasting relationships with our clients by offering personalized services and contributing positively to society. We believe in empowering our employees and creating a dynamic, inclusive work environment where talent can thrive. At Millennium BIM, we are constantly striving to make banking simpler, more convenient, and more beneficial for all Mozambicans, playing a pivotal role in the nation’s economic development.
Job Description
Are you passionate about delivering exceptional customer service and looking for a rewarding role that offers the flexibility you need? Millennium BIM is seeking a dedicated and enthusiastic Customer Service Representative to join our remote team, specifically serving our valued clients residing in Namacurra, Zambezia Province, and the surrounding regions. This is a unique opportunity to represent a leading financial institution from the comfort of your home office, while still being an integral part of our community-focused operations. In this vital role, you will be the primary point of contact for our customers, assisting them with their banking inquiries, expertly resolving issues, and ensuring a seamless, positive, and memorable experience with Millennium BIM. We are actively looking for individuals who are highly self-motivated, possess outstanding communication skills in both Portuguese and English, and are eager to make a tangible difference in our customers’ financial journeys. This position offers flexible working hours, designed to allow you to achieve a better work-life balance while contributing significantly to a crucial function of our bank. You will receive comprehensive training and continuous support to ensure your success and growth in this dynamic and vital role.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and comprehensive information regarding banking products and services.
- Assist customers with account management, transaction inquiries, balance checks, loan applications, and other service-related requests with precision and efficiency.
- Resolve customer complaints and issues effectively and with empathy, escalating complex or specialized matters to the appropriate internal department when necessary.
- Educate customers on various digital banking tools, online platforms, and mobile services, encouraging adoption and providing clear, step-by-step guidance.
- Maintain detailed and accurate records of all customer interactions and transactions within the bank's CRM system, ensuring compliance and data integrity.
- Adhere strictly to all bank policies, operational procedures, and relevant regulatory requirements, ensuring the highest standards of data privacy and security.
- Collaborate proactively with other departments, including sales, operations, and IT, to ensure holistic customer satisfaction and service excellence.
- Proactively identify opportunities to enhance the overall customer experience and contribute innovative ideas for process improvements and service delivery.
Required Skills
- Excellent verbal and written communication skills in Portuguese and English (mandatory).
- Strong active listening, problem-solving, and conflict resolution abilities.
- Proficiency in using computer systems, CRM software, and standard Microsoft Office applications.
- Ability to work independently, demonstrate initiative, and manage time effectively in a remote work environment.
- High level of empathy, patience, and a genuine customer-first attitude.
- Strong organizational skills and meticulous attention to detail.
- Ability to adapt quickly to changing situations and handle multiple tasks or inquiries simultaneously.
Preferred Qualifications
- Previous experience (at least 1 year) in a customer service role, preferably within the banking or financial services industry.
- Familiarity with banking products, services, and regulatory compliance standards in Mozambique.
- A diploma or degree in Business Administration, Finance, Marketing, or a related field.
- Proven experience with virtual communication tools and managing a productive remote work setup.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Flexible working hours to promote an optimal work-life balance.
- Comprehensive health and wellness benefits for you and your family.
- Extensive ongoing professional development and training opportunities.
- The opportunity to work remotely, saving on commuting costs and time.
- Access to exclusive employee banking benefits and services.
- A supportive, inclusive, and collaborative team environment.
How to Apply
If you are a proactive, customer-focused, and tech-savvy individual ready to embark on a rewarding career with Millennium BIM, we encourage you to apply. Please click on the application link below to submit your comprehensive resume and a compelling cover letter, detailing your relevant experience and why you are the ideal candidate for this flexible Customer Service Representative role. We look forward to reviewing your application and potentially welcoming you to our team!