About Company
Concentrix is a leading global provider of customer experience (CX) solutions and technology, driving customer engagement and business performance for many of the world’s best brands. We create better business outcomes and help differentiate our clients through technology-infused CX solutions, taking a holistic view across the entire customer journey. Operating in over 40 countries across 6 continents, our diverse team of 270,000+ CX champions delivers next-generation customer experience for over 800 global clients. In Jamaica, Concentrix has established itself as a significant employer, known for its vibrant work culture, continuous learning opportunities, and commitment to community development. We are dedicated to fostering an inclusive environment where every team member feels valued, respected, and empowered to achieve their full potential. Join us and be part of a company that is redefining customer experience globally.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a fast-paced, dynamic environment where every interaction makes a tangible difference? Concentrix, a global leader in customer experience solutions, is searching for enthusiastic and dedicated Customer Support Associates to join our thriving team in Harbour View, Kingston. This is your chance to be the friendly, knowledgeable voice and helpful guide for customers, resolving their queries and ensuring their complete satisfaction. We believe in empowering our associates with the comprehensive tools, cutting-edge technology, and robust training they need to succeed, offering a supportive environment where your professional growth is our top priority. As a Customer Support Associate, you will play a crucial role in shaping our customers’ perceptions of the brands we support and fostering lasting, positive relationships. You’ll be an integral part of a vibrant team committed to excellence, learning invaluable skills, and building a rewarding career path within the ever-evolving Business Process Outsourcing (BPO) industry. If you’re looking for an opportunity to kickstart your career, develop professionally, and make a significant impact, then Concentrix is the ideal place for you. Join us and become a valued member of a global family dedicated to delivering exceptional customer experiences every single day. We are excited to welcome individuals who are eager to learn, adapt quickly, and grow with us, contributing their unique talents and perspectives to our collective success. This role offers not just a job, but a clear pathway to a fulfilling career in customer service, with abundant opportunities for advancement into various specialized roles, quality assurance, training, or even leadership positions. We foster a culture of continuous learning, innovation, and teamwork, ensuring that every team member feels thoroughly supported and celebrated in their professional journey. Your success is our success, and we invest heavily in our people.
Key Responsibilities
- Engage with customers professionally and empathetically through various channels (phone, email, chat) to resolve inquiries and issues.
- Provide accurate, complete, and up-to-date information by utilizing available resources and tools.
- Troubleshoot technical problems and guide customers through solutions.
- Document all customer interactions accurately and efficiently in the customer relationship management (CRM) system.
- Adhere to company policies, procedures, and service level agreements (SLAs).
- Maintain a high level of customer satisfaction by delivering exceptional service and building rapport.
- Collaborate with team members and supervisors to continuously improve customer service processes and outcomes.
- Participate in ongoing training and development programs to enhance product knowledge and communication skills.
- Handle sensitive customer information with discretion and maintain confidentiality.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong active listening and problem-solving abilities.
- Basic computer proficiency and ability to navigate multiple systems simultaneously.
- Ability to work effectively in a fast-paced, team-oriented environment.
- High school diploma or equivalent.
- Proven ability to maintain composure and professional demeanor under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service or call center environment.
- Familiarity with CRM software and call center technology.
- Bilingual proficiency (e.g., Spanish) is a plus, but not required.
- Post-secondary education or vocational training.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and life insurance benefits.
- Paid time off and holiday pay.
- Robust career development and advancement opportunities.
- Ongoing training programs and skill enhancement workshops.
- Modern, comfortable, and state-of-the-art facilities.
- Employee wellness programs and support services.
- Transportation assistance (where applicable).
- Vibrant and inclusive company culture.
How to Apply
Ready to launch your career with a global leader? Click on the application link below to submit your resume and complete our online application. Please ensure all required fields are accurately filled out. We look forward to reviewing your application!