About Company
ADNOC is one of the world’s leading energy producers, playing a crucial role in the economic growth and diversification of the UAE. With a rich history of over 50 years, ADNOC operates across the entire hydrocarbon value chain, from exploration and production to processing, refining, and marketing. Our commitment extends beyond energy production; we are dedicated to sustainability, innovation, and empowering our diverse workforce. In Ruwais, ADNOC manages a significant industrial complex, a cornerstone of our downstream operations, continually expanding and integrating advanced technologies. Joining ADNOC means becoming part of a forward-thinking organization that prioritizes safety, operational excellence, and employee development, contributing to the nation’s energy future.
Job Description
We are seeking a highly motivated and skilled Desktop Support Engineer to join our dynamic IT team in Ruwais. This critical role is responsible for providing comprehensive technical support to our employees, ensuring the smooth and efficient operation of desktop computers, peripherals, and associated software within our extensive industrial environment. As a Desktop Support Engineer, you will be the first point of contact for IT-related issues, troubleshooting hardware and software problems, installing and configuring new equipment, and maintaining our IT infrastructure. Your expertise will directly impact the productivity of our workforce by minimizing downtime and providing effective, timely resolutions to technical challenges.
This position offers an excellent opportunity to work within a cutting-edge technological landscape, supporting vital operations that contribute to global energy supply. You will engage with a diverse user base, necessitating strong communication skills and a customer-centric approach. We are looking for an individual who is proactive, detail-oriented, and possesses a strong problem-solving aptitude, eager to contribute to ADNOC’s operational excellence in Ruwais. This role is fundamental to ensuring our operational continuity and efficiency, allowing all departments to function seamlessly with robust IT support.
Key Responsibilities
- Provide first-level and second-level technical support for all desktop hardware, software, and peripheral devices.
- Install, configure, and maintain operating systems (Windows, macOS), applications, and network connectivity for end-users.
- Diagnose and resolve hardware and software issues, including network connectivity problems, printer malfunctions, and application errors.
- Manage user accounts, permissions, and email configurations within Active Directory and other systems.
- Perform regular maintenance, updates, and security patches on desktop systems to ensure optimal performance and security.
- Document support activities, solutions, and knowledge base articles for common issues to improve efficiency and self-service options.
- Escalate complex issues to senior IT personnel or specialized teams as required, ensuring timely resolution.
- Assist in the deployment of new IT equipment and infrastructure projects, contributing to technology upgrades.
- Educate users on best practices for IT security, data management, and efficient software usage.
- Maintain an accurate inventory of IT assets and manage asset lifecycle.
- Ensure compliance with company IT policies and procedures.
Required Skills
- Proven experience (minimum 3 years) in a Desktop Support or IT Support role.
- Strong knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite (O365).
- Experience with hardware troubleshooting and repair (desktops, laptops, printers, monitors).
- Familiarity with network concepts (TCP/IP, DNS, DHCP) and basic network troubleshooting.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced industrial environment.
- Valid UAE driving license (preferred due to the large site and potential travel within the complex).
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Industry certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician – MCDST, ITIL Foundation).
- Experience with IT Service Management (ITSM) tools (e.g., ServiceNow, Jira).
- Knowledge of Active Directory and Group Policy management.
- Experience supporting remote users and mobile devices.
- Familiarity with virtualization technologies.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and career growth within a global energy company.
- Access to advanced training and certification programs.
- Robust health insurance and life insurance coverage.
- Generous annual leave and public holidays.
- Employee well-being and engagement programs.
- A dynamic, challenging, and multicultural work environment.
- Contribution to vital national and international energy projects.
How to Apply
Interested candidates are invited to submit their applications online. Please click on the application link below to visit the ADNOC careers portal, search for relevant roles, and submit your detailed resume and cover letter. Ensure your application highlights your experience in desktop support and your technical expertise. We thank all applicants for their interest, however, only those selected for an interview will be contacted.