About Company
National Commercial Bank Jamaica Limited (NCB Jamaica) stands as the largest financial group in Jamaica, dedicated to building a better Jamaica through financial innovation and exceptional service. With a rich history spanning over 180 years, NCB has consistently adapted to meet the evolving needs of its customers, from individuals to large corporations. We are at the forefront of digital transformation within the Caribbean banking sector, offering cutting-edge online and mobile banking solutions that empower our customers to manage their finances conveniently and securely. At NCB, we believe in fostering a dynamic and inclusive work environment where every team member is valued, supported, and given opportunities for professional growth. Join us and be a part of a team that is redefining the future of banking in Jamaica.
Job Description
Are you passionate about technology and eager to kickstart your career in the financial industry? NCB Jamaica is seeking enthusiastic and customer-focused individuals to join our team as a Digital Banking Support Representative – Entry Level. Based at our Ironshore, Montego Bay location, this vital role is perfect for someone with excellent communication skills, a knack for problem-solving, and a genuine desire to help others navigate the world of digital banking. No prior banking experience is required; we provide comprehensive training to equip you with the knowledge and skills needed to succeed. As an integral part of our customer support team, you will be the first point of contact for customers utilizing our digital platforms, including online banking, mobile app, and other innovative self-service tools. Your primary mission will be to ensure a seamless and positive digital banking experience for every customer, embodying NCB’s commitment to service excellence. This is an incredible opportunity to learn about the banking sector, digital technology, and customer relationship management in a supportive and forward-thinking environment.
Key Responsibilities
- Provide first-line support to customers regarding inquiries related to NCB’s digital banking products and services (online banking, mobile app, digital payments, etc.).
- Assist customers with account setup, password resets, transaction inquiries, and general navigation of digital platforms.
- Troubleshoot technical issues customers may encounter while using digital banking services, guiding them through solutions effectively.
- Educate customers on the features and benefits of digital banking tools, promoting self-service options and enhancing their digital literacy.
- Accurately document all customer interactions, feedback, and resolutions in the customer relationship management (CRM) system.
- Escalate complex or unresolved issues to the appropriate internal departments for further investigation and resolution.
- Adhere strictly to all banking regulations, company policies, and security protocols to ensure customer data privacy and transactional integrity.
- Maintain a high level of customer satisfaction by delivering professional, courteous, and efficient service.
- Continuously learn and stay updated on new digital banking products, services, and enhancements.
Required Skills
- Exceptional verbal and written communication skills in English.
- Strong customer service orientation with a patient and empathetic approach.
- Proficiency in using computers and navigating various software applications.
- Ability to learn new technologies quickly and adapt to changing digital landscapes.
- Excellent problem-solving abilities and a keen eye for detail.
- Ability to work effectively in a fast-paced and team-oriented environment.
- High level of integrity and ability to handle confidential information responsibly.
- Demonstrated reliability and a strong work ethic.
Preferred Qualifications
- A minimum of 5 CSEC/GCE O’Level subjects including English Language and Mathematics (or equivalent).
- Prior experience in a customer service role (e.g., retail, hospitality, call center) is a plus.
- Familiarity with digital banking platforms or mobile applications is an asset.
- Associate's degree or higher in Business, IT, or a related field.
Perks & Benefits
- Competitive salary package.
- Comprehensive health, dental, and vision insurance.
- Paid time off and public holidays.
- Extensive training and ongoing professional development programs.
- Opportunities for career advancement within Jamaica’s leading financial institution.
- A vibrant, inclusive, and supportive work environment.
- Employee discount programs on banking services.
- Pension plan contributions.
How to Apply
If you are ready to launch your career in digital banking with a leading institution, we encourage you to apply! Please click on the application link below to submit your resume and cover letter. We thank all applicants for their interest; however, only shortlisted candidates will be contacted.