About Company
MobSquad is a leader in building and managing high-performing remote technology teams for North American companies. We bridge the talent gap by providing exceptional Canadian tech professionals who work remotely for our clients, ensuring seamless integration and superior output. Our mission is to redefine the future of work by empowering top talent with flexible opportunities while delivering unparalleled value to our clients. We foster a culture of innovation, collaboration, and continuous learning, valuing our team members’ contributions and growth. Join a company that is at the forefront of the remote work revolution, making a tangible impact on both careers and business success.
Job Description
Are you a highly organized, tech-savvy individual with a passion for streamlining digital processes and supporting dynamic teams? MobSquad is seeking a dedicated Digital Operations Aide to join our remote-first team based out of Calgary, Alberta. In this pivotal support role, you will be instrumental in ensuring the smooth and efficient operation of our digital infrastructure and internal processes, directly contributing to our mission of connecting top Canadian talent with leading North American businesses.
As a Digital Operations Aide, you will be the backbone of our digital day-to-day, managing various administrative and technical tasks that keep our remote operations running flawlessly. Your responsibilities will span across data management, system support, document organization, and assisting with the implementation of new digital tools. You’ll work closely with various departments, including HR, Finance, and Client Services, to ensure consistency and efficiency in our digital workflows. This is an incredible opportunity for someone looking to grow their career in digital operations, gain exposure to cutting-edge remote work technologies, and make a significant impact within a rapidly evolving organization.
We are looking for a proactive problem-solver with an eye for detail and a knack for technology. If you thrive in an environment where you can take initiative, learn new systems quickly, and contribute to continuous improvement, this role is for you. While previous experience in a dedicated operations role is a plus, we are particularly interested in candidates who demonstrate a strong aptitude for digital tools, excellent communication skills, and a genuine enthusiasm for supporting a remote workforce. MobSquad champions a collaborative and supportive culture, even across distances, and we’re committed to providing the resources and mentorship you need to succeed. If you’re ready to dive into a role where every day brings new challenges and opportunities to optimize our digital world, we encourage you to apply.
Key Responsibilities
- Assist in the daily management and maintenance of digital platforms and internal systems (e.g., CRM, project management tools, HRIS).
- Organize and maintain digital documentation, ensuring accuracy, accessibility, and adherence to company standards.
- Support the onboarding and offboarding processes by managing digital access and accounts for new and departing team members.
- Conduct data entry, verification, and reporting to support operational analytics and decision-making.
- Provide first-level technical support for common digital tool issues, escalating complex problems to the appropriate teams.
- Collaborate with various departments to identify process inefficiencies and suggest improvements for digital workflows.
- Assist with the implementation and integration of new software and digital tools.
- Monitor and ensure compliance with data governance policies and security protocols.
- Prepare and update training materials for internal digital tools and processes.
Required Skills
- Proficiency with common office software (e.g., Microsoft Office Suite, Google Workspace).
- Strong organizational and time management skills with an acute attention to detail.
- Excellent written and verbal communication skills.
- Aptitude for learning new digital tools and systems quickly.
- Ability to work independently and collaboratively in a remote team environment.
- Basic understanding of data entry and digital record-keeping.
- Problem-solving mindset and proactive approach to tasks.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Information Technology, or a related field.
- 1-2 years of experience in an administrative, operations support, or data entry role.
- Familiarity with project management software (e.g., Asana, Jira) or CRM systems (e.g., Salesforce).
- Experience working in a remote or distributed team setting.
- Basic understanding of IT support principles or ticketing systems.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision benefits.
- Flexible remote work environment.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative company culture.
- Access to a network of top Canadian tech professionals.
- Company-provided equipment for your home office setup.
- Generous paid time off and holidays.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We ask that you submit your resume along with a cover letter highlighting your experience and why you are a great fit for a remote Digital Operations Aide role at MobSquad. We thank all applicants for their interest; however, only those selected for an interview will be contacted.