About Company
Kagiso Online is a rapidly growing e-commerce venture dedicated to bringing a diverse range of quality products to customers across Botswana. As a forward-thinking online retailer, we leverage the power of dropshipping to offer competitive prices and an expansive catalog without the traditional overheads of physical inventory. Our mission is to provide an effortless and enjoyable shopping experience, backed by efficient operations and stellar customer service. We are a dynamic, remote-first team committed to innovation and excellence, striving to make online shopping accessible and reliable for everyone in the region. We believe in empowering our employees and fostering a collaborative environment, even in a virtual setting, to achieve shared success and customer satisfaction.
Job Description
Are you a highly organized, detail-oriented individual with a passion for e-commerce and a knack for seamless operations? Kagiso Online is seeking a proactive and dedicated Remote Dropshipping Order Processing Virtual Assistant to join our growing team. In this pivotal role, you will be the backbone of our order fulfillment process, ensuring that every customer order is processed accurately, efficiently, and in a timely manner from our online store to our dropshipping suppliers. This is a fantastic opportunity for someone who thrives in a fast-paced, virtual environment and is committed to delivering exceptional operational support.
As our Dropshipping Order Processing Virtual Assistant, you will be responsible for managing the entire order lifecycle – from the moment a customer places an order on our platform to its successful dispatch from our supplier. You will play a crucial role in maintaining our reputation for reliability and customer satisfaction, acting as a key link between our customers and our global network of suppliers. This position requires meticulous attention to detail, strong problem-solving skills, and the ability to communicate effectively with both customers and suppliers. You will handle multiple tasks simultaneously, always prioritizing accuracy and speed to ensure a smooth customer journey. If you are self-motivated, tech-savvy, and eager to contribute to the success of an innovative e-commerce business, we encourage you to apply. This fully remote position offers flexibility and the chance to be an integral part of a collaborative virtual team, impacting our daily operations directly from Kgatleng District, Botswana.
Key Responsibilities
- Process all incoming customer orders accurately and promptly through our e-commerce platform and supplier portals.
- Verify order details, including product specifications, shipping addresses, and payment information, to prevent errors and minimize fraud.
- Communicate regularly with dropshipping suppliers to confirm order placement, track shipments, and resolve any fulfillment issues or delays.
- Monitor order statuses across multiple platforms and update customers with timely shipping notifications and tracking information.
- Manage returns, exchanges, and cancellations efficiently, coordinating with suppliers and processing refunds or store credits where necessary.
- Maintain organized, up-to-date records of all orders, customer communications, and supplier interactions in our database.
- Assist with basic customer inquiries related to order status, shipping, and product information via email or chat, providing professional and helpful responses.
- Identify and report any potential supply chain issues, product discrepancies, or supplier performance concerns to management.
- Contribute to process improvement initiatives to enhance order fulfillment efficiency, accuracy, and customer satisfaction.
- Ensure strict compliance with company policies, data privacy regulations, and dropshipping supplier agreements.
Required Skills
- Proven experience (minimum 1 year) in an administrative support or e-commerce role, preferably with direct dropshipping exposure.
- Exceptional attention to detail and accuracy in data entry and order processing.
- Proficiency with mainstream e-commerce platforms (e.g., Shopify, WooCommerce, BigCommerce) and order management systems.
- Excellent written and verbal communication skills in English, with the ability to articulate clearly and professionally.
- Strong organizational and time management abilities, with the capacity to prioritize tasks effectively and manage a high volume of work in a remote setting.
- Reliable high-speed internet connection and a dedicated, distraction-free home office setup.
- Proficiency in Google Workspace (Docs, Sheets, Gmail) or Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently with minimal supervision and also collaborate effectively as part of a virtual team.
Preferred Qualifications
- Prior experience working specifically as a virtual assistant for an e-commerce or dropshipping business.
- Familiarity with various dropshipping supplier platforms (e.g., AliExpress, Zendrop, CJDropshipping) and their logistics.
- Experience with customer service software/CRMs (e.g., Zendesk, Freshdesk).
- A diploma or certificate in Business Administration, E-commerce, Marketing, or a related field.
- Understanding of basic e-commerce metrics and reporting.
Perks & Benefits
- Fully remote work opportunity, offering unparalleled flexibility and a healthy work-life balance.
- Opportunity to be part of a dynamic, innovative, and rapidly growing e-commerce company.
- Continuous learning and professional development opportunities within the exciting e-commerce sector.
- Collaborative and supportive virtual team environment that values contribution and initiative.
- Direct impact on company success and tangible contribution to customer satisfaction and loyalty.
- Autonomy in managing your workload and contributing to process improvements.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience in e-commerce, virtual assistance, order processing, and your ability to thrive in a remote work environment. We look forward to reviewing your application!