About Company
Looking to kickstart or advance your career from the comfort of your home? Career.zycto is an innovative talent solutions partner, dedicated to connecting driven professionals with dynamic opportunities across Canada. We pride ourselves on identifying roles that empower individuals to thrive, particularly within the burgeoning e-commerce sector. For an E-commerce Support professional, partnering with us means access to roles within forward-thinking companies that value your ability to deliver exceptional customer experiences remotely. Discover a supportive environment where your growth is our priority.
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Job Description
Are you a highly organized, customer-focused individual with a passion for online retail? Career.zycto is excited to connect you with an exceptional opportunity to join a thriving e-commerce enterprise as a Remote E-commerce Support Specialist. This role offers the flexibility of working from your home office while being an integral part of a dynamic team dedicated to providing outstanding customer experiences.
As an E-commerce Support Specialist, you will be the friendly voice and helpful guide for customers navigating their online shopping journey. Your day-to-day will involve a diverse range of tasks, from expertly addressing product inquiries and assisting with order placement to meticulously tracking shipments and efficiently managing returns and exchanges. You’ll play a crucial role in resolving technical glitches users might encounter on the website or during checkout, ensuring a smooth and seamless shopping experience from start to finish. Every interaction is an opportunity to strengthen customer relationships and reinforce brand loyalty, making your contribution vital to our client’s success.
We are looking for someone who can think critically, communicate clearly, and empathize genuinely with customers. This position is perfect for those who are self-motivated, possess excellent problem-solving skills, and are comfortable working independently while remaining a connected member of a larger remote team. You’ll gain valuable experience in the rapidly expanding e-commerce sector, honing your customer service expertise and contributing directly to customer loyalty and brand reputation. Expect to utilize various CRM tools and communication platforms to manage a diverse range of customer service needs, continually learning and adapting to new technologies.
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This Work from Home role requires a dedicated and reliable internet connection, a quiet workspace, and a commitment to maintaining professional standards in a remote setting. If you’re eager to build a rewarding career in e-commerce support, where your contributions are valued, and your growth is encouraged, we invite you to explore this opportunity further. Join us in shaping exceptional online experiences for customers worldwide, all from the comfort of your home in Kingston, Ontario. Your ability to provide timely, accurate, and courteous support will be key to fostering positive customer sentiment and driving repeat business for our client.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via email, chat, and phone regarding products, orders, shipping, and returns.
- Assist customers with navigating the e-commerce website, placing orders, managing accounts, and resolving technical issues.
- Process returns, exchanges, and refunds accurately and efficiently according to company policies.
- Investigate and resolve customer complaints, escalating complex issues to senior support or management when necessary.
- Maintain detailed records of customer interactions and transactions using CRM software.
- Collaborate with other departments (e.g., shipping, product, IT) to ensure a seamless customer experience.
- Stay up-to-date with product knowledge, company policies, and e-commerce trends.
- Contribute to improving customer service processes and identifying common customer pain points.
Required Skills
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in using CRM software and online communication tools
- Ability to empathize with customers and maintain a positive attitude
- Reliable high-speed internet connection and a dedicated home workspace
- Self-motivated with strong organizational and time management skills
- Basic computer literacy and ability to learn new software quickly
Preferred Qualifications
- Previous experience in e-commerce customer support or a call center environment
- Familiarity with popular e-commerce platforms (e.g., Shopify, WooCommerce, Magento)
- Experience with ticketing systems (e.g., Zendesk, Freshdesk)
- Post-secondary education or equivalent experience in a related field
- Bilingualism (English and French) is considered an asset
Perks & Benefits
- Work from the comfort of your home, eliminating commute times and costs.
- Opportunity to work with a dynamic and rapidly growing e-commerce business.
- Competitive hourly wage with potential for growth.
- Flexible work arrangements available.
- Supportive remote team environment.
- Professional development and training opportunities.
How to Apply
Eager to make an impact from your home office? Apply now by clicking the link below! We look forward to reviewing your application and discussing how your skills can contribute to our client’s success.
