About Company
Nestled in the heart of Musanze, the vibrant gateway to Rwanda’s majestic Volcanoes National Park, Gorillas Volcanoes Hotel stands as a premier beacon of hospitality and comfort. We are dedicated to providing an exceptional and memorable experience for all our guests, whether they are here to embark on a thrilling gorilla trekking adventure, attend a business conference, or simply unwind during leisure travel. Our esteemed facilities encompass elegant accommodations, exquisite fine dining options, state-of-the-art conference halls, and beautifully landscaped gardens, collectively making us an ideal and sought-after venue for a wide spectrum of events, from crucial corporate meetings to joyous social gatherings and cultural celebrations. We take immense pride in our unwavering commitment to warm, professional service and our relentless dedication to crafting unforgettable moments for every single visitor. Joining our team means becoming an integral part of a community that profoundly values excellence, collaborative teamwork, and embodies the vibrant, welcoming spirit of Rwandan hospitality.
Job Description
Gorillas Volcanoes Hotel is seeking enthusiastic, customer-focused, and highly dependable individuals to join our vibrant team as Event Ushers for various temporary assignments. In this pivotal and dynamic role, you will be the welcoming face of our diverse array of events, ensuring that every guest experiences a seamless, enjoyable, and memorable visit. You will play an instrumental part in maintaining the flow, order, and overall success of functions ranging from high-profile corporate conferences and workshops to elegant banquets, private celebrations, and captivating cultural performances hosted at our prestigious venue. This is an excellent opportunity for individuals seeking flexible work, eager to gain invaluable experience in the thriving hospitality and events industry, and keen to contribute to the success of significant gatherings in the heart of Musanze. We are specifically looking for candidates who demonstrate exceptional punctuality, unwavering professionalism, possess outstanding communication skills, and harbor a genuine passion for delivering superior guest service. Your ability to anticipate guest needs, provide clear and helpful directions, and assist with any inquiries or minor issues efficiently and courteously will be absolutely crucial. This temporary position offers a unique chance to work in a vibrant, supportive environment, collaborate closely with a dedicated team of hospitality professionals, and play a direct, hands-on role in delivering truly exceptional event experiences at one of Musanze’s most respected and well-regarded hotels. We deeply value a proactive approach, a meticulous attention to detail, and an unshakeable commitment to ensuring every single guest feels valued, comfortable, and exceptionally well-cared for from the moment they arrive until their departure. If you thrive in a fast-paced, engaging setting, possess a natural ability to interact positively with diverse groups of people, and are ready to make a significant contribution, we warmly encourage you to apply.
Key Responsibilities
- Warmly greet guests upon their arrival, providing a positive first impression of the event and venue.
- Efficiently direct guests to their designated seats, sections, or specific event areas, ensuring smooth flow.
- Provide clear, concise, and accurate information regarding event schedules, venue facilities, and available services.
- Proactively assist guests with any inquiries, offer directions, and professionally resolve minor issues or concerns.
- Manage crowd control effectively, ensuring orderly entry, movement, and exit from all event spaces.
- Distribute programs, promotional materials, brochures, or other event-related items as required.
- Continuously monitor event areas to ensure cleanliness, guest safety, and adherence to security protocols, reporting any concerns promptly.
- Collaborate seamlessly with event organizers, security personnel, catering staff, and other hotel team members.
- Ensure strict compliance with all hotel policies, safety regulations, and emergency procedures during events.
- Assist with the setup and breakdown of event spaces, including arranging seating, signage, and equipment, as needed.
- Maintain a consistently professional appearance and demeanor, representing the hotel’s high standards at all times.
Required Skills
- Exceptional verbal communication and strong interpersonal skills.
- A genuine customer service orientation with a friendly, approachable, and helpful attitude.
- Ability to stand for extended periods and move quickly and efficiently as required by event demands.
- Outstanding punctuality, reliability, and a strong sense of responsibility are essential.
- Demonstrated ability to work effectively and maintain composure in a fast-paced, dynamic, and sometimes high-pressure environment.
- Proven problem-solving skills and the capacity to remain calm and effective under pressure.
- Fluency in Kinyarwanda and English is mandatory.
Preferred Qualifications
- Previous experience in a customer service, hospitality, event support, or related guest-facing role.
- Basic knowledge of first aid procedures and emergency response protocols.
- Ability to communicate effectively in French or other international languages.
- Familiarity with the Musanze area, local attractions, and cultural nuances.
Perks & Benefits
- Opportunity to work within a prestigious and well-regarded hotel environment.
- Flexible working hours tailored around specific event schedules, offering adaptability.
- Gain invaluable hands-on experience in the dynamic hospitality and events management industry.
- Become part of a supportive, professional, and dedicated team.
- Excellent networking opportunities with event organizers, industry professionals, and diverse guests.
- Complimentary meals provided during shifts lasting over 6 hours.
How to Apply
Interested candidates are invited to submit their application, including a brief cover letter outlining their availability, relevant experience, and an updated Curriculum Vitae (CV). Please click on the link below to apply for this job. We look forward to reviewing your application.