About Company
Protea Hotel by Marriott Springs is a distinguished establishment renowned for its exceptional hospitality and dedication to creating memorable experiences for every guest. As part of the globally recognized Marriott International family, we uphold a standard of excellence that spans from our meticulously maintained facilities to our warm and professional staff. Located conveniently in Springs, Gauteng, our hotel serves as a vibrant hub for both business travelers and leisure guests seeking comfort, convenience, and unparalleled service. We believe in fostering a supportive and dynamic work environment where associates are encouraged to grow, learn, and contribute to our shared success. Joining our team means becoming a part of a legacy of hospitality that values diversity, integrity, and genuine care for our guests and each other.
Job Description
We are seeking an enthusiastic and dedicated Front Desk Clerk to join our vibrant team at Protea Hotel by Marriott Springs. This pivotal role is the heart of our guest experience, serving as the first point of contact for all visitors and playing a crucial part in shaping their stay. The ideal candidate will possess a friendly demeanor, exceptional organizational skills, and a passion for providing outstanding customer service in a fast-paced environment. While we prioritize the guest experience, we also understand the importance of work-life balance and offer flexible scheduling options to accommodate different needs, ensuring our team members can thrive both professionally and personally. You will be responsible for a wide range of duties, from managing reservations and check-ins to addressing guest inquiries and resolving issues efficiently and courteously. This role offers a unique opportunity to interact with a diverse clientele, develop strong interpersonal skills, and contribute directly to the welcoming atmosphere that our hotel is known for. If you are a proactive individual with a commitment to service excellence and a desire to be part of a leading hospitality brand, we encourage you to apply and help us continue to deliver unforgettable stays.
Key Responsibilities
- Warmly greet and welcome guests upon arrival, performing efficient check-ins and check-outs according to hotel procedures.
- Handle all guest inquiries, requests, and concerns promptly, professionally, and courteously, ensuring a positive resolution.
- Manage reservations, including making new bookings, modifying existing ones, and processing cancellations through the hotel's Property Management System (PMS).
- Process payments, handle cash, credit card transactions, and maintain accurate billing records with strict adherence to financial policies.
- Answer multi-line phone systems, direct calls appropriately, and provide information regarding hotel services, facilities, and local attractions.
- Maintain a clean, tidy, and organized front desk and lobby area, ensuring all supplies are adequately stocked.
- Collaborate effectively with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and resolve issues.
- Provide information about hotel loyalty programs and encourage guests to enroll.
- Perform night audit duties as required, ensuring all daily transactions are accounted for and reconciled.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven customer service experience, preferably in a hospitality or service-oriented role.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced, dynamic environment.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Ability to handle multiple tasks simultaneously and prioritize effectively.
- Flexibility to work various shifts, including evenings, weekends, and public holidays.
- Problem-solving aptitude with a calm and professional demeanor under pressure.
Preferred Qualifications
- Previous experience with a Property Management System (PMS), such as Opera.
- Prior experience in a hotel front desk role.
- A certificate or diploma in Hospitality Management or a related field.
- Knowledge of an additional South African official language.
Perks & Benefits
- Competitive salary and opportunities for performance-based incentives.
- Comprehensive training and professional development programs.
- Opportunities for career advancement within Marriott International.
- Generous employee discounts on hotel stays and F&B at Marriott properties worldwide.
- Contribution to medical aid and provident fund (terms and conditions apply).
- Supportive and inclusive work environment.
- Uniform provided and laundered.
How to Apply
If you are eager to embark on a rewarding career with a leading global hospitality company and meet the qualifications listed, we invite you to apply. Please click on the application link below, which will direct you to the Marriott International careers portal. Search for ‘Front Desk’ roles in ‘Springs, Gauteng, South Africa’ or a similar relevant search term to find and apply for this exciting opportunity. We look forward to reviewing your application and potentially welcoming you to the Protea Hotel by Marriott Springs family.