About Company
Chegutu Hotel is a cornerstone of hospitality in Chegutu, offering comfortable accommodation, delectable dining, and exceptional service to both local and international guests. Nestled in the heart of Mashonaland West Province, our hotel prides itself on creating a welcoming and memorable experience for everyone who walks through our doors. We are a community-focused establishment, deeply rooted in the local culture, and committed to upholding the highest standards of guest satisfaction. Join our dedicated team and become a part of a legacy of warmth and professionalism.
Job Description
We are seeking a highly organized, friendly, and professional Part-Time Front Desk Receptionist to be the welcoming face of Chegutu Hotel. This pivotal role is perfect for an individual with an innate passion for customer service and a knack for creating excellent first impressions. As our Front Desk Receptionist, you will be the initial point of contact for our guests, setting the tone for their entire stay. You will be responsible for managing guest inquiries, providing information, and ensuring the smooth operation of our front desk services during your shifts. This position requires someone who is adept at multitasking, possesses excellent communication skills, and can maintain a calm and professional demeanor even during busy periods. If you are detail-oriented, have a proactive attitude, and are eager to contribute to a positive guest experience in a dynamic hotel environment, we encourage you to apply. This is a fantastic opportunity to join a supportive team and play a crucial role in our hotel’s success, offering flexible hours to accommodate your schedule.
Key Responsibilities
- Warmly greet and welcome all guests and visitors upon their arrival at the hotel.
- Answer and direct incoming calls professionally and efficiently, managing general inquiries.
- Provide accurate information about hotel services, facilities, and local attractions.
- Handle guest check-ins and check-outs, processing payments and managing room assignments.
- Maintain an organized and tidy reception area, ensuring it reflects the hotel’s high standards.
- Assist with administrative tasks such as mail distribution, photocopying, and data entry.
- Manage and respond to guest emails and other correspondence promptly and courteously.
- Resolve guest concerns and complaints with empathy and efficiency, escalating when necessary.
- Maintain updated records of guest information and hotel operations.
- Collaborate with other hotel departments to ensure seamless service delivery.
Required Skills
- Proven experience in a customer service or reception role.
- Exceptional verbal and written communication skills in English.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities.
- A professional and friendly demeanor with a strong customer-centric approach.
- Ability to work independently and as part of a team.
- Excellent problem-solving skills and attention to detail.
- Reliable and punctual with a strong work ethic.
Preferred Qualifications
- Previous experience in the hospitality industry, preferably in a hotel setting.
- Familiarity with hotel reservation software or property management systems (PMS).
- Ability to communicate in local languages (e.g., Shona, Ndebele) is a distinct advantage.
- A diploma or certificate in Hospitality Management, Office Administration, or a related field.
Perks & Benefits
- Competitive part-time salary.
- Opportunities for professional development and growth within the hospitality sector.
- A supportive and friendly work environment.
- Employee discounts on hotel services, including food and beverage.
- Flexible working hours to promote work-life balance.
- Meals provided during shifts.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are a perfect fit for the Chegutu Hotel team. We look forward to reviewing your application!