About Company
Are you a natural conversationalist with an innate ability to make everyone feel valued? At Career.zycto, we believe that an exceptional first impression is the cornerstone of every successful relationship. We are a forward-thinking professional services firm in the heart of Kingston, committed to fostering a supportive and engaging work environment. As our Front Office Executive, you won’t just manage logistics; you’ll be the vibrant face of our organization, pivotal in shaping positive experiences for our clients and guests. We value proactive individuals who bring energy and efficiency to the forefront of our operations, making Career.zycto the ideal place to grow your career in customer relations.
Job Description
Career.zycto is seeking a dynamic and highly organized Front Office Executive to join our vibrant team in Kingston, Kingston Parish, Jamaica. This pivotal full-time role is at the heart of our operations, serving as the first point of contact for all our valued clients, visitors, and partners. As a Front Office Executive specializing in Customer Relations, you will play a crucial role in creating an inviting and professional atmosphere, ensuring every interaction reflects our commitment to excellence and exceptional service.
We are looking for an individual who is not only adept at managing administrative tasks efficiently but also possesses an innate ability to connect with people, anticipate needs, and resolve inquiries with grace and professionalism. Your day will be diverse, ranging from managing incoming communications and scheduling appointments to providing essential administrative support that keeps our office running smoothly. You will be instrumental in upholding our brand image, ensuring that all visitors feel welcome and their needs are promptly addressed. This position requires someone with a keen eye for detail, a proactive approach to problem-solving, and a genuine passion for delivering outstanding customer service. If you thrive in a fast-paced environment, enjoy being the welcoming face of an organization, and are eager to contribute to a culture of high performance and positive client engagement, we encourage you to apply. Join Career.zycto and become an indispensable part of a team dedicated to making a tangible difference through superior service.
Key Responsibilities
- Warmly greet and welcome all visitors, clients, and internal staff with a professional and friendly demeanor.
- Manage incoming calls, emails, and general inquiries, directing them to the appropriate department or individual.
- Maintain an organized and tidy front office area, ensuring a professional and welcoming environment at all times.
- Schedule and coordinate appointments, meetings, and conference room bookings efficiently.
- Provide administrative support to various departments, including data entry, filing, scanning, and document preparation.
- Receive and dispatch mail, packages, and deliveries, maintaining accurate records.
- Assist with basic office management tasks, such as ordering supplies and liaising with vendors.
- Handle client feedback and complaints with empathy and efficiency, escalating issues when necessary.
- Maintain strict confidentiality of all sensitive information.
- Contribute to a positive team environment and uphold company values in all interactions.
Required Skills
- Minimum of 2 years of experience in a front office, reception, or customer service role.
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational and multitasking abilities with a keen attention to detail.
- Proven ability to manage time effectively and prioritize tasks in a busy environment.
- Customer-centric mindset with a friendly and approachable personality.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Associate's degree or higher in Business Administration, Hospitality, or a related field.
- Experience with office management software or CRM systems.
- Previous experience in the professional services or recruitment industry.
- A second language proficiency (e.g., Spanish) is a plus.
Perks & Benefits
- Competitive salary package.
- Health and wellness benefits.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
- Central Kingston location with easy access to amenities.
How to Apply
If you are a highly motivated individual with a passion for customer relations and a desire to contribute to a thriving professional environment, we encourage you to apply. Please click on the link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
