About Company
The Mauritius Commercial Bank Ltd (MCB Group) stands as a beacon of financial strength and innovation in Mauritius, with a significant footprint across the African region. Boasting a venerable history spanning over 180 years, MCB has consistently demonstrated its ability to adapt, innovate, and lead the financial services landscape. We provide a comprehensive suite of banking and financial solutions, catering to retail, corporate, and international clients, alongside robust wealth management and investment banking services. Our core philosophy extends beyond mere financial transactions; we are deeply committed to driving the economic and social advancement of Mauritius, fostering a corporate culture steeped in excellence, integrity, and community engagement. At MCB, we champion an environment where every employee is empowered to contribute meaningfully, innovate freely, and partake in our collective journey towards sustained success. Join our team and become a part of a distinguished legacy of leadership and positive societal impact.
Job Description
MCB Group is actively seeking a highly analytical and results-driven Full-Time Business Analyst to augment our dynamic team in Port Louis. This pivotal role is crafted for an individual who can expertly bridge the critical gap between complex business requirements and cutting-edge technological solutions, ensuring every project seamlessly aligns with our strategic objectives and delivers measurable value. You will engage extensively with diverse departments, including Information Technology, Operations, and Product Development, taking the lead in gathering, meticulously analyzing, and precisely documenting business requirements for new system implementations, strategic enhancements, and critical process improvements. This position demands an exceptional eye for detail, superior communication capabilities, and the inherent skill to distill intricate business challenges into clear, actionable, and comprehensive specifications.
As a Business Analyst at MCB, your involvement will span the entire project lifecycle, from initial conceptualization and feasibility studies to successful deployment and post-implementation review. Key responsibilities will include conducting thorough stakeholder interviews, expertly facilitating workshops, crafting detailed functional and non-functional requirements documents, developing comprehensive use cases, and providing robust support during all phases of testing. You will play an indispensable role in the evaluation of potential solutions, proactive identification of risks, and the recommendation of optimal approaches that not only meet stringent business goals but also adhere rigorously to prevailing regulatory standards. We are searching for a proactive, solution-oriented professional with a genuine passion for harnessing data and technology to enhance efficiency and fuel innovation within a leading financial services conglomerate. This is an exceptional opportunity to contribute to transformative projects that will shape the future trajectory of banking in Mauritius and potentially across the broader African continent.
Key Responsibilities
- Conduct in-depth analysis of existing business processes, identifying inefficiencies, bottlenecks, and areas ripe for strategic improvement.
- Gather, document, and meticulously manage detailed functional and non-functional requirements from diverse stakeholders using interviews, workshops, and surveys.
- Translate complex business requirements into clear, concise, and comprehensive technical specifications, user stories, and acceptance criteria.
- Facilitate effective communication and foster strong collaboration between business users, IT development teams, and external vendors.
- Develop and maintain essential project documentation, including detailed process flows, use cases, data models, and system architecture diagrams.
- Actively participate in solution design, evaluation, and selection processes, ensuring alignment with overarching business objectives and technical feasibility.
- Provide robust support during the testing phase by developing comprehensive test scenarios, reviewing test cases, and assisting with user acceptance testing (UAT).
- Analyze large datasets to identify critical trends, patterns, and actionable insights that inform strategic decision-making.
- Provide ongoing support, training, and guidance to end-users post-implementation of new systems or processes.
- Stay abreast of industry best practices, emerging technologies, and evolving regulatory changes pertinent to the financial services sector.
Required Skills
- Proven experience as a Business Analyst, preferably within the financial services or banking sector.
- Strong analytical acumen and exceptional problem-solving skills, with the ability to dissect complex issues into manageable components.
- Excellent written and verbal communication skills in English; proficiency in French is highly advantageous for our multicultural environment.
- Proficiency in various requirements gathering techniques (e.g., stakeholder interviews, facilitated workshops, prototyping, use case development).
- Experience with process modeling tools and methodologies (e.g., BPMN, UML diagrams).
- Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall).
- Ability to work effectively both independently and as a collaborative member of cross-functional teams.
- Strong stakeholder management and advanced interpersonal skills.
Preferred Qualifications
- Bachelor's degree in Business Administration, Information Technology, Finance, or a closely related quantitative field.
- Professional certification such as Certified Business Analysis Professional (CBAP), Certification of Capability in Business Analysis (CCBA), or equivalent.
- Demonstrable experience with specific banking software systems (e.g., Core Banking Systems, CRM platforms, Payment Systems).
- Basic understanding of SQL for effective data querying and analysis.
- Experience with data visualization tools (e.g., Power BI, Tableau, Qlik Sense).
Perks & Benefits
- Competitive salary package commensurate with experience and qualifications.
- Comprehensive health and life insurance coverage.
- Generous annual leave and sick leave entitlements.
- Robust pension scheme and attractive retirement benefits.
- Extensive opportunities for professional development and continuous learning through training programs and certifications.
- Access to holistic employee wellness programs designed for physical and mental well-being.
- Exclusive employee banking benefits and services.
- A dynamic, collaborative, and innovation-driven work environment.
- Clear pathways for career growth and advancement within a leading financial institution.
How to Apply
Interested candidates are kindly requested to apply by clicking on the application link provided below. Please ensure your comprehensive CV and a compelling cover letter highlight your relevant experience, skills, and qualifications tailored to this specific role.