About Company
Career.zycto is rapidly growing and passionate about fostering an environment where fresh talent can thrive. We believe that exceptional customer support is the backbone of any successful gaming enterprise, and we are dedicated to building a team that reflects that commitment. For an aspiring Gaming Support Specialist, joining us means stepping into a dynamic world where your enthusiasm for gaming and helping others directly impacts player satisfaction. Here, you’ll find comprehensive training, a supportive team, and abundant opportunities to grow your career within the exciting tech landscape. We are innovators, problem-solvers, and gamers at heart, committed to delivering unparalleled service.
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Job Description
Are you an avid gamer with a natural talent for problem-solving and a passion for helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a real impact? Career.zycto is seeking enthusiastic and dedicated individuals to join our vibrant team in Nhacutse, Vilankulo, as an Entry-Level Gaming Support Specialist. This is an unparalleled opportunity to kickstart your career in the dynamic and ever-evolving gaming industry.
As a Gaming Support Specialist, you will be the first point of contact for our global community of players. Your mission will be to ensure an outstanding player experience by providing timely, accurate, and friendly assistance across various channels, including email, chat, and potentially phone. You’ll dive deep into player inquiries, troubleshoot technical issues ranging from connectivity problems to in-game bugs, and guide players through account management processes. This role is perfect for someone who loves to connect with people, understands the nuances of gaming, and is eager to learn and grow within a supportive, collaborative environment.
We understand that you might be at the beginning of your professional journey, which is why we offer comprehensive training designed to equip you with all the knowledge and tools needed to excel. You’ll learn about our diverse portfolio of games, master our support tools, and develop invaluable communication and technical troubleshooting skills. Beyond the technical aspects, you’ll become a brand ambassador, embodying our company’s commitment to player satisfaction and fostering a positive, engaging community. If you’re looking for a role where your love for gaming can translate into a rewarding career, where your efforts directly contribute to the enjoyment of millions, and where you can truly make a difference, then we encourage you to apply. Join Career.zycto and help us create unforgettable gaming experiences for players worldwide, right here from Nhacutse!
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Key Responsibilities
- Provide first-line support to players via email, live chat, and occasionally phone, resolving their queries efficiently and courteously.
- Troubleshoot common technical issues related to games, platforms, and accounts.
- Guide players through game mechanics, account management, and payment processes.
- Document and escalate complex issues to senior support staff or relevant departments.
- Maintain up-to-date knowledge of our game titles, policies, and support procedures.
- Contribute to a positive team environment and uphold company values.
- Identify trends in player issues and provide feedback to improve player experience and game development.
- Educate players on best practices and available resources.
Required Skills
- High school diploma or equivalent.
- Strong passion for video games and familiarity with various gaming platforms (PC, console, mobile).
- Excellent written and verbal communication skills in English.
- Basic computer literacy and ability to learn new software quickly.
- Customer-centric mindset with a desire to help others.
- Ability to work effectively in a team-oriented environment.
- Strong problem-solving abilities and attention to detail.
- Availability to work flexible hours, including weekends and holidays, as needed.
Preferred Qualifications
- Previous experience in a customer service role (even non-gaming related).
- Familiarity with CRM software or customer support tools.
- Knowledge of Portuguese is a plus due to the local context.
- Experience with online gaming communities or forums.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive paid training program.
- Opportunities for career advancement within a growing industry.
- A vibrant and supportive team culture.
- Health and wellness programs.
- Employee discounts on games and merchandise.
- Regular team-building activities and social events.
How to Apply
Excited to join our team? Please click on the application link below to submit your resume and a brief cover letter outlining why you are a great fit for this entry-level Gaming Support Specialist role. We look forward to reviewing your application!
