About Company
At Career.zycto, we believe exceptional service begins with an exceptional team. We are dedicated to fostering a supportive and dynamic environment where every individual feels valued and empowered to excel. For a Guest Services Agent, this means having the flexibility to thrive while contributing to memorable experiences for our clients’ guests. Join a company where your passion for hospitality and customer satisfaction is genuinely recognised and celebrated.
Job Description
Are you a proactive, customer-focused individual with a passion for delivering outstanding service? Career.zycto is seeking a dedicated Guest Services Agent to join our vibrant team in Ottershaw, Chertsey. This role is crucial in creating an inviting and seamless experience for all guests, serving as the first point of contact and the face of our commitment to excellence. We understand the importance of work-life balance, which is why this position offers a flexible schedule, allowing you to manage your commitments while still contributing significantly to our success.
As a Guest Services Agent, you will be responsible for a wide array of duties, all centered around ensuring guest satisfaction from arrival to departure. This includes managing check-ins and check-outs efficiently, handling reservations with precision, and addressing guest inquiries and requests promptly and professionally. We are looking for someone who can anticipate guest needs, resolve issues with a calm and friendly demeanor, and go the extra mile to make every stay special. Your ability to communicate clearly, multitask effectively, and maintain a positive attitude under pressure will be key to your success.
Beyond the day-to-day operations, you will also play a vital role in upholding our high standards of service and contributing to a positive team environment. We value individuals who are eager to learn, adaptable, and genuinely enjoy interacting with people from diverse backgrounds. If you possess a keen eye for detail, a warm personality, and a desire to make a tangible difference in the guest experience, we encourage you to apply. This is an excellent opportunity to grow your career in hospitality within a company that truly invests in its employees.
Key Responsibilities
- Warmly greet and welcome all guests upon arrival, ensuring a friendly and efficient check-in process.
- Manage guest reservations, modifications, and cancellations accurately and promptly using property management systems.
- Provide comprehensive information about the local area, services, and amenities to enhance guest stays.
- Handle all guest inquiries, requests, and complaints with professionalism, aiming for swift and satisfactory resolutions.
- Process payments, maintain accurate cash handling procedures, and manage billing inquiries.
- Assist with luggage handling, taxi arrangements, and other concierge-like services as needed.
- Maintain a tidy and organised front desk and lobby area, ensuring a welcoming environment.
- Collaborate effectively with other departments (housekeeping, maintenance) to ensure seamless guest services.
- Answer phone calls and emails, providing information and assistance in a courteous manner.
- Promote services and facilities, including special offers, to maximise guest satisfaction and revenue.
Required Skills
- Minimum of 6 months experience in a customer service or hospitality role.
- Excellent verbal and written communication skills in English.
- Proficiency in using computer systems, including Microsoft Office Suite.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Ability to multitask, prioritise, and work efficiently in a fast-paced environment.
- Problem-solving capabilities and a proactive approach to guest satisfaction.
Preferred Qualifications
- Previous experience with Property Management Systems (PMS) such as Opera or Protel.
- Fluency in additional languages beyond English.
- Knowledge of the local Ottershaw/Chertsey area and attractions.
Perks & Benefits
- Competitive salary package with opportunities for performance-based bonuses.
- Flexible working schedule to support work-life balance.
- Comprehensive training and professional development opportunities.
- Employee recognition programs and a supportive team environment.
- Generous holiday allowance.
- Access to employee assistance programs.
How to Apply
To apply for this exciting Guest Services Agent position, please click on the application link below. We kindly request that you submit your up-to-date CV along with a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
