About Company
Imagine a workplace where your passion for service truly shines. Career.zycto is a dynamic and forward-thinking organization committed to redefining excellence in client engagement and professional support. We believe that exceptional first impressions and seamless interactions are the cornerstones of lasting relationships. As we continue to expand our footprint in Benin City, we’re seeking individuals who are not just service providers, but genuine brand ambassadors. Join a team where your contributions are valued, your growth is encouraged, and every day presents an opportunity to create memorable experiences for our esteemed clients and visitors.
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Job Description
As a Guest Services Associate at Career.zycto, you will be the welcoming face and primary point of contact for all visitors, clients, and callers. This pivotal on-site role is essential in fostering a positive and professional environment, reflecting our unwavering commitment to superior client experiences. You will be instrumental in managing the reception area, expertly handling inquiries, directing communications with precision, and providing crucial administrative support that ensures the seamless operation of our daily activities. Your contribution directly impacts our brand image and client satisfaction.
Your day will involve a diverse range of tasks, from warmly greeting guests upon arrival and managing complex appointment schedules with efficiency, to meticulously handling incoming and outgoing mail and packages. You will also be responsible for assisting with meeting room preparations, ensuring all necessary arrangements are in place for successful client engagements, and consistently maintaining a tidy, organized, and inviting front office space. We are specifically looking for someone who thrives in a dynamic, fast-paced setting, possesses an innate ability to anticipate needs before they arise, and consistently delivers service with a proactive, professional, and cheerful demeanor, even during peak times. This role requires not only exceptional verbal and written communication skills but also a keen eye for detail and the proven ability to multitask effectively while maintaining composure under pressure.
You will play a crucial role in creating an exceptionally welcoming atmosphere, ensuring every interaction leaves a lasting positive impression on anyone who engages with Career.zycto. This means consistently going above and beyond to assist guests, resolving minor issues independently with sound judgment, and knowing when to escalate complex matters appropriately to management. You’ll be instrumental in upholding Career.zycto’s esteemed reputation for professionalism, efficiency, and truly client-centric service. We deeply value associates who take initiative, are eager to learn new skills, embrace challenges, and are dedicated to contributing positively to a collaborative and supportive team environment. Your passion for service and commitment to excellence will be recognized and rewarded.
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This position offers a fantastic opportunity for an individual passionate about delivering outstanding customer service and demonstrating administrative excellence to grow significantly within a supportive and forward-thinking company. You will gain invaluable experience in managing high-level client relations, sophisticated office administration, and critical operational coordination. If you are a highly organized, personable, dedicated professional looking to make a significant and visible impact on an organization’s first impression and overall client journey, we strongly encourage you to apply and become a key part of our vibrant Ikpoba Hill team. Your journey to a rewarding career starts here.
Key Responsibilities
- Warmly greet and welcome all clients, visitors, and vendors with a professional and friendly demeanor.
- Manage the main reception area, ensuring a professional, tidy, and organized appearance at all times.
- Answer, screen, and direct incoming phone calls and emails promptly and professionally, taking messages accurately when required.
- Assist with scheduling appointments, managing meeting room bookings, and coordinating internal schedules.
- Handle incoming and outgoing mail, packages, and deliveries, ensuring proper distribution and dispatch.
- Provide administrative support to various departments as needed, including data entry, filing, scanning, and document preparation.
- Maintain office supplies inventory, anticipate needs, and place orders when necessary to ensure smooth operations.
- Assist in coordinating logistics for internal and external events, meetings, and client functions.
- Address client inquiries and resolve minor issues independently and efficiently, or escalate them appropriately to relevant personnel.
- Ensure adherence to company security procedures for visitors, including signing in/out and issuing visitor badges.
Required Skills
- Proven experience (minimum 1 year) in a customer service, front desk, or administrative role.
- Excellent verbal and written communication skills, with a professional phone etiquette.
- Strong organizational and multitasking abilities, with capacity to prioritize tasks effectively.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy.
- Ability to maintain a professional, courteous, and composed demeanor at all times, even under pressure.
- Demonstrated problem-solving skills and a proactive, 'can-do' approach to challenges.
- High level of attention to detail and accuracy in all tasks.
Preferred Qualifications
- Previous experience in the professional services or hospitality industry.
- Familiarity with CRM software or advanced scheduling/booking systems.
- Ability to speak multiple local languages (e.g., Edo, Yoruba, Igbo) is a significant plus.
- A diploma or degree in Hospitality Management, Business Administration, or a related field.
- Experience with basic office equipment maintenance and troubleshooting (printers, scanners, projectors).
Perks & Benefits
- Competitive salary package and performance-based bonuses.
- Comprehensive health insurance package for you and your dependents.
- Generous paid time off, including annual leave and public holidays.
- Extensive opportunities for professional development, training, and continuous learning.
- A supportive, inclusive, and collaborative work environment that values teamwork.
- Employee recognition programs to celebrate achievements and contributions.
- Access to modern and comfortable office facilities equipped for productivity.
- Clear pathways for career advancement and growth within the company.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a well-crafted cover letter detailing their relevant experience and why they are a perfect fit for this Guest Services Associate role. Please click the application link below to apply.
