About Company
A hotel concierge assistant thrives on creating memorable experiences. Career.zycto understands this passion. We empower individuals to excel in the hospitality sector by connecting them with leading establishments that value exceptional service and guest satisfaction. Joining us means becoming part of a forward-thinking network committed to fostering professional growth and celebrating the art of personalized care. We believe a truly successful stay begins with an outstanding first impression, and we partner with hotels dedicated to delivering just that. Elevate your career with a company that champions your dedication to hospitality excellence.
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Job Description
Are you a proactive, customer-focused individual with a passion for delivering unparalleled guest experiences? Career.zycto is seeking a dedicated Hotel Concierge Assistant to join a prestigious hotel partner in Akobo, Ibadan. This is an exciting opportunity for someone eager to be the welcoming face and primary resource for guests, ensuring their stay is as comfortable and enjoyable as possible. As a Concierge Assistant, you will play a crucial role in shaping the guest’s perception of our partner hotel, providing a seamless and personalized service that exceeds expectations.
Your day will be dynamic and varied, involving everything from greeting guests with a warm smile and assisting with luggage to providing expert recommendations on local attractions, dining, and transportation. You will be instrumental in handling guest inquiries, fulfilling special requests, and proactively anticipating needs before they arise. This role requires exceptional organizational skills, a keen eye for detail, and the ability to multitask effectively in a fast-paced environment. You will work closely with other hotel departments, including front desk, housekeeping, and F&B, to ensure cohesive and efficient service delivery.
We are looking for someone who genuinely enjoys interacting with people from diverse backgrounds, possesses an encyclopedic knowledge of Ibadan and its offerings, or has a strong desire to acquire it quickly. The ideal candidate will be a natural problem-solver, capable of resolving issues discreetly and efficiently, always maintaining a calm and professional demeanor. This position offers a fantastic platform for career growth within the hospitality industry, providing exposure to high standards of service and guest relations. If you are ready to embark on a rewarding journey where every interaction contributes to creating unforgettable memories for our guests, we encourage you to apply.
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Key Responsibilities
- Warmly greet guests upon arrival and departure, offering assistance with luggage and directions.
- Provide comprehensive information and recommendations on local attractions, restaurants, shopping, and entertainment.
- Assist guests with reservations for dining, transportation, tours, and other services.
- Handle guest inquiries, requests, and complaints promptly and professionally, escalating issues when necessary.
- Coordinate with other hotel departments to fulfill guest needs and ensure a smooth guest experience.
- Manage incoming and outgoing mail, messages, and packages for guests.
- Maintain an organized and tidy concierge desk and lobby area.
- Stay informed about hotel services, local events, and current affairs relevant to guests.
- Anticipate guest needs and offer proactive solutions to enhance their stay.
- Assist with special guest requests, such as wake-up calls, amenity delivery, and lost and found inquiries.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and customer service skills.
- Proficiency in basic computer applications (MS Office, hotel PMS systems preferred).
- Exceptional organizational and multitasking abilities.
- In-depth knowledge of Akobo, Ibadan, and surrounding areas, including local attractions and services.
- Ability to work effectively in a fast-paced, dynamic environment.
- Problem-solving skills with a calm and professional demeanor.
- A genuine passion for hospitality and guest satisfaction.
Preferred Qualifications
- Previous experience in a hotel concierge, front desk, or customer service role (1+ years preferred).
- A diploma or degree in Hospitality Management or a related field.
- Proficiency in additional languages relevant to international guests.
- Experience with Fidelio/Opera PMS or similar hotel management software.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within the hospitality sector.
- Staff meal provisions during shifts.
- Access to ongoing training programs and workshops.
- Positive and supportive work environment.
- Employee discounts on hotel services.
How to Apply
To apply for this exciting opportunity as a Hotel Concierge Assistant, please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
