About Company
The Lodge at Old Harbour is a charming and welcoming hospitality establishment nestled in the heart of St. Catherine, Jamaica. We pride ourselves on offering guests a serene and comfortable experience, whether they are visiting for business or leisure. Our commitment to exceptional service, local culture, and creating memorable stays has made us a beloved destination in the community. At The Lodge, we believe in fostering a friendly, professional environment where both our guests and our team members feel valued and respected. We are a growing entity dedicated to upholding high standards of hospitality and continually enhancing our guest experience. Joining our team means becoming part of a close-knit family passionate about showcasing the best of Jamaican hospitality.
Job Description
Are you a seasoned hospitality leader with a proven track record of managing successful hotel operations? The Lodge at Old Harbour is seeking an experienced and dynamic Hotel Manager to oversee all aspects of our establishment. This pivotal role requires a visionary leader who can inspire a team, optimize operational efficiency, enhance guest satisfaction, and drive financial performance. As the Hotel Manager, you will be the face of our lodge, ensuring that our high standards of service and guest experience are consistently met and exceeded. You will be responsible for the day-to-day management, including staff supervision, financial planning, inventory management, marketing initiatives, and maintaining the physical integrity of the property. We are looking for an individual who is passionate about hospitality, possesses excellent interpersonal skills, and has the strategic acumen to lead our lodge to new heights. You will play a crucial role in shaping our guest experience, fostering a positive work culture, and contributing to the overall success and reputation of The Lodge at Old Harbour within the vibrant community of Old Harbour, St. Catherine. This is an exciting opportunity for a professional who is ready to take on a leadership challenge and make a significant impact in a welcoming and growing hospitality environment. You will work closely with all department heads to ensure seamless operations and a cohesive team effort towards common goals, including revenue generation, cost control, and outstanding guest feedback.
Key Responsibilities
- Oversee daily hotel operations, ensuring smooth and efficient service across all departments (front desk, housekeeping, F&B, maintenance).
- Develop and implement strategies to enhance guest satisfaction and loyalty, addressing feedback promptly and effectively.
- Manage human resources, including hiring, training, scheduling, performance evaluations, and fostering a positive work environment.
- Monitor financial performance, manage budgets, control costs, and identify revenue-generating opportunities.
- Ensure compliance with all health, safety, and security regulations and implement best practices.
- Maintain the physical appearance and functionality of the property, coordinating with maintenance and vendors as needed.
- Develop and execute marketing and sales initiatives to increase occupancy and revenue.
- Represent The Lodge at Old Harbour in the local community and build strong relationships with stakeholders.
- Handle guest complaints and critical situations with professionalism and efficiency.
- Prepare and present regular reports on performance, challenges, and opportunities to ownership.
Required Skills
- Minimum of 5 years of progressive experience in hotel management or a similar senior hospitality role.
- Demonstrated leadership and team management abilities.
- Exceptional customer service and guest relations skills.
- Strong financial acumen and budget management experience.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays, as required by the hospitality industry.
- Proven ability to drive operational efficiency and revenue growth.
- Strong understanding of local market trends and hospitality regulations.
Preferred Qualifications
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience working with local suppliers and community organizations in Jamaica.
- Knowledge of local tourism trends and marketing strategies specific to St. Catherine.
- Fluency in an additional language (e.g., Spanish).
- Certification in Food Safety and Hygiene Management.
Perks & Benefits
- Competitive salary package.
- Health and wellness benefits.
- Paid vacation and sick leave.
- Opportunities for professional development and career growth.
- Staff discounts on hotel services.
- A supportive and friendly work environment in a beautiful location.
- Performance-based incentives.
How to Apply
Interested candidates are invited to submit their comprehensive resume and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. Please ensure your application highlights your leadership skills and your passion for delivering exceptional hospitality. We encourage you to click on the link below to apply for the job.