About Company
Rosewood Inn of the Anasazi, a distinguished member of the Rosewood Hotels & Resorts collection, stands as an iconic landmark in the heart of historic Santa Fe, New Mexico. Embodying the rich cultural heritage and timeless beauty of the Southwest, our hotel offers an unparalleled luxury experience inspired by the ancient Anasazi people. Guests are welcomed into a world of adobe architecture, handcrafted furnishings, and authentic Southwestern artistry, all while enjoying world-class service and amenities. From our award-winning restaurant celebrating regional cuisine to our serene courtyard, every detail is meticulously crafted to create an intimate and unforgettable stay. We are committed to fostering a culture of excellence, warmth, and genuine hospitality, attracting individuals who share our passion for delivering exceptional guest experiences and preserving the unique spirit of Santa Fe. Joining Rosewood Inn of the Anasazi means becoming part of a legacy where tradition meets luxury, and every associate is valued for their contribution to our renowned reputation.
Job Description
Are you a hospitality enthusiast with a passion for delivering exceptional guest experiences? Rosewood Inn of the Anasazi is seeking a dedicated and engaging Hotel Receptionist to join our esteemed team in beautiful Santa Fe, New Mexico. This is a unique opportunity to be the face of our luxury property, providing a warm welcome and seamless service to our discerning guests from around the globe. As a Hotel Receptionist, you will play a pivotal role in creating a lasting first impression and ensuring every guest interaction is met with professionalism, efficiency, and genuine care. Your responsibilities will span from managing reservations and check-ins/check-outs to answering inquiries, assisting with local recommendations, and resolving any guest concerns with grace and composure. We are looking for someone who embodies the spirit of hospitality, possesses strong organizational skills, and thrives in a dynamic, luxury environment. If you are eager to embark on a new chapter in a vibrant city and contribute to a world-class hotel known for its distinctive charm and impeccable service, we encourage you to apply. To support your transition, we are pleased to offer a comprehensive relocation package for qualified candidates. This includes assistance with moving expenses and settling into the enchanting city of Santa Fe, allowing you to focus on delivering outstanding service from day one.
Key Responsibilities
- Warmly greet guests upon arrival and assist with a smooth check-in process, verifying reservation details and assigning rooms.
- Efficiently handle guest check-outs, processing payments, and providing accurate invoices.
- Manage a multi-line phone system, directing calls and responding to guest inquiries promptly and courteously.
- Assist guests with reservations, modifications, and cancellations, ensuring accuracy in the property management system.
- Provide detailed information about hotel services, amenities, and local attractions, offering personalized recommendations.
- Resolve guest complaints and issues with professionalism and empathy, escalating complex situations to management when necessary.
- Maintain a clean, organized, and welcoming front desk area.
- Handle cash, credit card, and other payment transactions accurately and securely.
- Collaborate with other departments (housekeeping, concierge, dining) to ensure a seamless guest experience.
- Perform administrative tasks such as preparing reports, managing mail, and maintaining guest records.
- Adhere to all hotel policies, procedures, and safety standards.
Required Skills
- Excellent verbal and written communication skills in English.
- Proven ability to deliver outstanding customer service in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency in using computer systems, including Microsoft Office Suite and property management systems (PMS).
- Ability to multitask and prioritize effectively while maintaining a calm and professional demeanor.
- Problem-solving skills and a proactive approach to guest needs.
- A positive attitude and a genuine desire to assist others.
Preferred Qualifications
- Minimum of 1 year of experience in a front desk or guest services role within a luxury hotel or high-end hospitality setting.
- Fluency in a second language (e.g., Spanish) is a significant advantage.
- Familiarity with Opera PMS or similar hotel management software.
- Knowledge of Santa Fe and New Mexico attractions, restaurants, and cultural events.
- Associate's or Bachelor's degree in Hospitality Management or a related field.
Perks & Benefits
- Competitive hourly wage.
- Comprehensive health, dental, and vision insurance plans.
- Paid time off (vacation, sick leave, holidays).
- 401(k) retirement plan with company match.
- Employee discounts on hotel stays, dining, and spa services at Rosewood properties worldwide.
- Opportunities for career growth and professional development within a global luxury brand.
- A supportive and inclusive work environment.
- Relocation assistance package available for qualified candidates.
- Complimentary meals during shifts.
- Access to employee wellness programs.
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your qualifications and learning more about your passion for hospitality.