About Company
Unlock your potential with Career.zycto, a dynamic recruitment firm dedicated to connecting talented individuals with rewarding opportunities across the travel and hospitality sector. For an aspiring Hotel Travel Liaison, we offer a unique entry point into a vibrant industry where every day brings new connections and challenges. Our collaborative approach ensures you’re supported in building a foundational career, working with diverse clients who lead in creating exceptional guest experiences. Join us to launch your journey in travel and make a tangible impact from day one in a rapidly evolving market.
Job Description
Career.zycto is excited to recruit an enthusiastic and customer-focused individual for an Entry-Level Hotel Travel Liaison position in St. Catharines, Ontario. This is an unparalleled opportunity for someone passionate about travel, hospitality, and providing exceptional service to begin their career journey. As a Hotel Travel Liaison, you will be the bridge between our clients and their guests, ensuring seamless travel experiences and fostering positive relationships. You will play a crucial role in managing guest inquiries, facilitating bookings, and coordinating various travel-related services to guarantee satisfaction.
This role is ideal for recent graduates or individuals looking to pivot into the thriving travel and hospitality industry. We are seeking someone with a natural knack for communication, problem-solving, and a genuine desire to help others. You will be trained extensively on industry-specific software, booking platforms, and best practices in guest relations. Your daily tasks will involve more than just booking; you’ll be curating experiences, anticipating needs, and resolving challenges with a proactive and cheerful attitude. This position offers a foundational understanding of hotel operations, travel logistics, and client management, setting you up for long-term success in a dynamic field. Join a team where your eagerness to learn and grow will be highly valued and supported, enabling you to become a proficient and trusted travel professional.
Key Responsibilities
- Serve as the primary point of contact for hotel guests and travel clients, addressing inquiries and providing comprehensive information about travel arrangements and local attractions.
- Assist guests with booking hotel accommodations, transportation (flights, car rentals), and other travel-related services, ensuring accuracy and efficiency.
- Coordinate with hotel staff and external vendors to fulfill special requests and resolve guest issues promptly and professionally.
- Maintain detailed records of guest interactions, bookings, and preferences using internal systems.
- Provide recommendations for dining, entertainment, and sightseeing experiences in St. Catharines and surrounding areas.
- Process payments and manage financial transactions accurately.
- Support the development and implementation of new guest service initiatives.
- Collaborate with team members to ensure a cohesive and positive guest experience.
- Stay updated on travel trends, hotel promotions, and local events to provide relevant and current information.
Required Skills
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with a friendly and approachable demeanor.
- Excellent organizational abilities and attention to detail.
- Proficiency in basic computer applications (Microsoft Office Suite, email).
- Ability to multitask and prioritize in a fast-paced environment.
- A genuine passion for customer service and the travel industry.
- Problem-solving skills with a proactive approach to challenges.
Preferred Qualifications
- Previous experience in a customer service role (retail, hospitality, call center).
- Familiarity with St. Catharines and the Niagara Region's tourist attractions.
- Knowledge of a second language is an asset.
- Relevant certifications in hospitality or tourism.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holiday pay.
- Opportunities for professional development and industry certifications.
- Employee discounts on travel and hotel stays.
- A supportive and collaborative work environment.
- Mentorship programs for career growth.
- Regular team-building events and social gatherings.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a brief cover letter outlining their interest in the Hotel Travel Liaison – Entry Level position and what makes them a great fit for our team. We look forward to hearing from you!
