About Company
Mantsonyane Hotel is a cherished local establishment nestled in the heart of Mantsonyane, Thaba-Tseka, Lesotho. We pride ourselves on offering a warm, welcoming, and authentic experience to all our guests, whether they are intrepid travelers exploring the breathtaking Lesotho Highlands or locals seeking a comfortable retreat. Our commitment to Basotho hospitality is evident in every detail, from our cozy accommodations to our inviting dining spaces. We believe in creating memorable moments for our guests through exceptional service, delicious local cuisine, and a friendly atmosphere. Joining Mantsonyane Hotel means becoming part of a close-knit team dedicated to upholding these values and contributing to the vibrant spirit of our community. We foster an environment where teamwork, respect, and personal growth are highly valued, ensuring that both our guests and our employees feel at home.
Job Description
Are you passionate about delivering outstanding service and creating delightful dining experiences? Mantsonyane Hotel is seeking an enthusiastic and dedicated Hotel Waiter to join our dynamic team. In this pivotal role, you will be the face of our dining service, ensuring every guest feels welcomed, valued, and completely satisfied with their meal and overall experience. Your daily activities will involve setting up dining areas, taking food and beverage orders accurately, serving meals with grace and efficiency, and maintaining a clean and inviting atmosphere. We are looking for someone who takes pride in their work, possesses excellent communication skills, and thrives in a fast-paced environment while always maintaining a calm and professional demeanor. This position offers a unique opportunity to grow your hospitality career within a supportive local establishment, contributing directly to the positive reputation of Mantsonyane Hotel. If you have a natural flair for hospitality, a keen eye for detail, and a commitment to excellence, we encourage you to apply and become an integral part of our family. You will be instrumental in making dining at Mantsonyane Hotel a highlight for our guests, reflecting our commitment to quality service and authentic Basotho warmth.
Key Responsibilities
- Warmly greet guests upon arrival, present menus, and explain daily specials with enthusiasm and clarity.
- Accurately take food and beverage orders, paying close attention to detail and noting any special requests, dietary restrictions, or allergies.
- Serve food and beverages promptly and professionally, adhering to established service standards and maintaining high standards of presentation.
- Monitor guest satisfaction throughout their meal, anticipating needs and addressing any concerns proactively.
- Clear tables efficiently and discreetly after meals, ensuring that dining areas are clean, organized, and reset for the next guests.
- Handle guest inquiries, complaints, and special requests with patience, empathy, and a solution-oriented approach.
- Process payments accurately and efficiently using the hotel's point-of-sale (POS) system.
- Maintain the cleanliness and organization of the dining area, including tables, chairs, cutlery, glassware, and service stations.
- Collaborate effectively with kitchen staff, bar staff, and other team members to ensure smooth service operations and a cohesive guest experience.
- Adhere strictly to all health, safety, and hygiene standards and regulations, particularly concerning food handling and service.
- Assist with inventory management, restocking of dining essentials, and maintaining par levels as needed.
- Provide thoughtful recommendations and upsell menu items where appropriate to enhance the guest experience and increase revenue.
Required Skills
- Proven experience as a Waiter/Waitress in a hotel or restaurant setting (minimum 6 months).
- Excellent communication and interpersonal skills, with the ability to engage positively with diverse guests.
- Strong customer service orientation with a naturally friendly, approachable, and professional demeanor.
- Ability to work efficiently, prioritize tasks, and remain composed in a fast-paced, high-pressure environment.
- Basic math skills for accurately handling payments, making change, and calculating bills.
- Physical stamina to stand and walk for extended periods, lift moderate weights (e.g., trays), and carry out duties requiring mobility.
- Solid understanding of food safety, hygiene regulations, and responsible alcohol service (if applicable).
- Fluency in English and Sesotho is essential for effective communication with guests and colleagues.
Preferred Qualifications
- High school diploma or equivalent qualification.
- Formal training or certification in hospitality, food service, or culinary arts.
- Previous experience with point-of-sale (POS) systems specific to the hospitality industry.
- In-depth knowledge of local Basotho cuisine and beverages, including traditional dishes and regional specialties.
- Flexibility to work various shifts, including mornings, evenings, weekends, and public holidays, as per hotel operational needs.
Perks & Benefits
- Competitive monthly salary that reflects your experience and dedication.
- Complimentary staff meals provided during shifts to ensure you're fueled for success.
- Provision of a professional uniform, ensuring you look your best while representing our hotel.
- Opportunities for continuous professional development and training to enhance your hospitality skills.
- A supportive, inclusive, and friendly work environment where teamwork is highly valued.
- Employee discounts on hotel services and amenities.
- The chance to contribute to a respected local, community-focused business in the heart of the Lesotho Highlands.
How to Apply
If you are eager to embark on a rewarding career with Mantsonyane Hotel and meet the qualifications listed above, we invite you to apply! Please click on the application link below to submit your resume and a brief cover letter outlining your experience, your passion for hospitality, and why you are the ideal candidate for this role. We look forward to reviewing your application and potentially welcoming you to our team. Please ensure your contact details are up-to-date for follow-up communication.