About Company
The Senator Palace Hotel is a distinguished establishment nestled in the heart of Old Harbour, St. Catherine, Jamaica. For years, we have been a beacon of comfort and hospitality, offering guests a memorable experience characterized by warm Jamaican charm, excellent service, and well-appointed accommodations. Our commitment to creating a serene and immaculate environment for our guests is paramount, and our team is the driving force behind this dedication. We pride ourselves on fostering a supportive and respectful work culture, where every team member is valued and encouraged to grow. At The Senator Palace Hotel, you’re not just joining a team; you’re becoming part of a family dedicated to upholding the highest standards of hospitality in Jamaica. We believe that a comfortable and happy team translates directly into a superior guest experience, and we invest in our employees’ well-being and professional development.
Job Description
We are seeking a dedicated and experienced Housekeeping Supervisor to lead our hotel rooms team. This is a fantastic opportunity for a proactive and detail-oriented individual to ensure the highest standards of cleanliness, hygiene, and guest satisfaction across all our accommodations. As a Housekeeping Supervisor, you will play a pivotal role in maintaining the pristine condition of our guest rooms, ensuring they always meet and exceed guest expectations and hotel standards. You will be responsible for overseeing a team of housekeepers, coordinating daily activities, conducting inspections, and ensuring adherence to all operational procedures and safety guidelines. This role requires a blend of leadership, organizational skills, and a keen eye for detail. The successful candidate will be passionate about hospitality, possess excellent communication skills, and thrive in a fast-paced environment. We are committed to providing an exceptional employee experience, and as part of our commitment, accommodation is provided for this role. Join The Senator Palace Hotel family and contribute to delivering an unparalleled guest experience in one of Jamaica’s charming locales.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping team assigned to hotel rooms.
- Inspect guest rooms and public areas to ensure the highest standards of cleanliness and presentation are consistently met.
- Train new housekeeping staff and provide ongoing coaching and performance feedback to existing team members.
- Create and manage daily work schedules, assignments, and break rotations for the housekeeping staff.
- Monitor and manage inventory of cleaning supplies, linens, and guest amenities, ensuring adequate stock levels.
- Address guest requests and complaints promptly and professionally, ensuring satisfactory resolution.
- Ensure all housekeeping staff adhere to hotel policies, safety standards, and sanitation regulations.
- Conduct regular quality checks and implement corrective actions as needed.
- Collaborate effectively with other departments, such as Front Office and Maintenance, to ensure seamless operations.
- Prepare daily reports on room status, lost and found items, and staffing performance.
Required Skills
- Minimum 2 years of experience in housekeeping operations, with at least 1 year in a supervisory role, preferably within a hotel or resort setting.
- Proven ability to lead, motivate, and manage a team effectively.
- Exceptional attention to detail and a commitment to maintaining high cleanliness standards.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills, both written and verbal.
- Ability to work flexible hours, including weekends and public holidays.
- Proficiency in basic computer applications (e.g., Microsoft Office Suite).
- Understanding of health, safety, and hygiene regulations pertinent to the hospitality industry.
Preferred Qualifications
- Certificate or Diploma in Hospitality Management or a related field.
- Experience with hotel property management systems (PMS).
- First Aid and CPR certification.
- Multilingual abilities (e.g., Spanish).
Perks & Benefits
- Competitive salary package.
- Accommodation provided on-site.
- Opportunities for professional growth and development.
- Meal allowances during shifts.
- A supportive and friendly work environment.
- Employee discounts on hotel services.
- Paid vacation and sick leave.
How to Apply
Interested candidates who meet the qualifications are invited to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience in housekeeping supervision. We look forward to reviewing your application!