About Company
Avani Maseru Hotel is a prominent hospitality destination nestled in the heart of Maseru, Lesotho. As part of the globally recognized Minor Hotels group, Avani Maseru offers an exceptional blend of modern comfort and traditional charm. We pride ourselves on providing our guests with unparalleled service, luxurious accommodations, and a vibrant atmosphere, whether they are visiting for business or leisure. Our facilities include contemporary rooms and suites, diverse dining options, conference venues, and recreational amenities, all designed to ensure a memorable stay. We are a team dedicated to excellence, constantly striving to elevate the guest experience and maintain our reputation as a leading hotel in the region. Joining Avani Maseru means becoming part of a dynamic and supportive family where your contributions are valued, and your professional growth is encouraged.
Job Description
We are seeking a highly motivated and experienced Housekeeping Supervisor to join our dedicated team at Avani Maseru Hotel with an immediate start. This pivotal role is perfect for a meticulous and proactive individual who is passionate about maintaining the highest standards of cleanliness and guest satisfaction. As a Housekeeping Supervisor, you will be instrumental in overseeing the daily operations of our housekeeping department, ensuring all guest rooms, public areas, and back-of-house spaces consistently meet our rigorous quality and hygiene benchmarks. You will be responsible for leading, training, and inspiring a team of housekeepers, delegating tasks efficiently, and conducting thorough inspections to guarantee impeccable presentation. This position requires a keen eye for detail, exceptional organizational skills, and the ability to thrive in a fast-paced environment. You will be a key player in fostering a positive and productive work culture, ensuring our team adheres to all safety protocols and company policies. Beyond routine supervision, you will play a crucial role in inventory management, coordinating with other departments, and proactively addressing any guest feedback related to cleanliness. If you possess strong leadership qualities, a commitment to excellence, and are ready to contribute to a world-class hospitality experience, we invite you to become a part of the Avani Maseru family. Your dedication will directly impact our guests’ comfort and our hotel’s esteemed reputation.
Key Responsibilities
- Supervise and coordinate the daily activities of the housekeeping team, including housekeepers and public area attendants.
- Conduct regular inspections of guest rooms, public areas, and back-of-house areas to ensure the highest standards of cleanliness, hygiene, and presentation.
- Train new housekeeping staff and provide ongoing coaching and performance feedback to existing team members.
- Create and manage staff schedules, assign tasks, and monitor completion to ensure efficient workflow.
- Monitor and manage inventory of cleaning supplies, linen, and guest amenities, ensuring adequate stock levels and minimizing waste.
- Respond promptly and courteously to guest requests and complaints, ensuring swift resolution and exceptional service recovery.
- Collaborate effectively with other hotel departments such as Front Office, Maintenance, and Food & Beverage to ensure seamless operations.
- Ensure strict adherence to all health, safety, and sanitation standards and company policies.
- Assist in the preparation of reports on room status, lost and found items, and departmental performance.
- Operate and maintain departmental equipment safely and report any malfunctions or maintenance needs.
- Uphold the hotel's brand standards and commitment to delivering an outstanding guest experience.
Required Skills
- Minimum of 3 years of experience in a housekeeping role within a reputable hotel environment.
- At least 1 year of experience in a supervisory or leadership capacity within housekeeping.
- Demonstrated ability to lead, motivate, and develop a team.
- Excellent attention to detail and a strong commitment to quality standards.
- Strong organizational and time management skills.
- Proficiency in English, both written and verbal.
- Ability to work flexible hours, including weekends and public holidays, as per operational needs.
- Familiarity with various cleaning techniques, products, and equipment.
Preferred Qualifications
- A diploma or certificate in Hospitality Management or a related field.
- Proficiency in local languages (e.g., Sesotho) is a distinct advantage.
- Experience with hotel property management systems (PMS) and housekeeping software.
- Knowledge of health and safety regulations specific to the hospitality industry.
Perks & Benefits
- Competitive salary package.
- Opportunities for career growth and professional development within Minor Hotels.
- Employee discounts on hotel stays and F&B services within the Avani and Minor Hotels portfolio.
- A supportive and inclusive work environment.
- Meals on duty.
- Uniform provided and laundered.
How to Apply
If you are ready to take on this exciting challenge and contribute to the success of Avani Maseru Hotel, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.