About Company
National Commercial Bank Jamaica Limited (NCB) is Jamaica’s oldest and largest commercial bank, a cornerstone of the nation’s financial landscape for over 180 years. We are a leading financial institution, deeply committed to fostering economic growth and empowering individuals and businesses across Jamaica. Our extensive network of branches and advanced digital platforms ensure that we are always accessible to our valued customers. At NCB, we pride ourselves on a culture of innovation, integrity, and exceptional service, driven by a team of dedicated professionals. We believe that our employees are our greatest asset, and we are committed to providing an inclusive, dynamic, and supportive work environment where talent can thrive, grow, and contribute meaningfully to our collective success. Joining NCB means becoming part of a legacy of excellence and a future of innovation, where your contributions directly impact the lives of countless Jamaicans and the broader Caribbean region. We are more than just a bank; we are a partner in progress, deeply embedded in the communities we serve, including the vibrant area of Coral Gardens, Montego Bay.
Job Description
We are seeking a highly motivated and experienced HR Manager to join our dynamic team in Coral Gardens, Montego Bay. This pivotal role is ideal for a seasoned HR professional who is passionate about creating a positive and productive workplace, while driving strategic human resource initiatives aligned with NCB’s business objectives. As the HR Manager, you will be instrumental in overseeing all aspects of human resources functions for our local operations, acting as a trusted advisor to management and an advocate for our employees.
You will be responsible for developing and implementing HR policies, programs, and services that support our diverse workforce, promote employee engagement, and ensure compliance with all relevant Jamaican labor laws and regulations. This comprehensive role requires a strategic thinker with strong operational capabilities, capable of managing complex employee relations, talent acquisition, performance management, compensation and benefits, training and development, and HR information systems.
The ideal candidate will possess an in-depth understanding of HR best practices, excellent communication and interpersonal skills, and a proven track record of fostering a collaborative and high-performance culture. You will play a critical role in shaping the employee experience, ensuring that NCB continues to attract, retain, and develop top talent in the financial services sector. Your ability to navigate challenges, provide sound HR guidance, and proactively address workforce needs will be key to your success. This is an exciting opportunity to make a significant impact within a leading financial institution, contributing to both local community development and the broader strategic goals of NCB.
Key Responsibilities
- Develop, implement, and manage HR policies, procedures, and programs in alignment with NCB's strategic goals and Jamaican labor laws.
- Oversee the full recruitment and selection lifecycle, from job posting and candidate sourcing to interviewing, offer management, and onboarding for local operations.
- Manage employee relations, including conflict resolution, grievance handling, disciplinary actions, and performance improvement plans.
- Administer compensation and benefits programs, ensuring fairness, competitiveness, and compliance with company policies and legal requirements.
- Design and implement performance management systems to drive employee productivity, development, and accountability.
- Identify training and development needs, coordinating relevant programs to enhance employee skills and career growth.
- Ensure compliance with all local labor laws, industrial relations acts, and human rights legislation.
- Maintain accurate and up-to-date HR records and manage HR information systems (HRIS).
- Foster a positive work environment, promote employee engagement, and cultivate a culture of diversity, equity, and inclusion.
- Provide HR advice and support to management and employees on a wide range of HR issues.
Required Skills
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in an HR management role.
- Comprehensive knowledge of Jamaican labor laws, industrial relations, and HR best practices.
- Proficiency in HR Information Systems (HRIS) and Microsoft Office Suite.
- Exceptional communication, interpersonal, and presentation skills.
- Strong leadership, problem-solving, and decision-making abilities.
- Demonstrated experience in talent acquisition, employee relations, and performance management.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications
- Master's degree in Human Resources or a related discipline.
- Professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR).
- Experience working in the financial services industry.
- Proven track record of implementing successful HR initiatives and driving organizational change.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and life insurance benefits.
- Pension plan and retirement savings opportunities.
- Generous paid time off and vacation policy.
- Opportunities for professional development and career advancement.
- Employee wellness programs and support services.
- A supportive and collaborative work environment within a reputable organization.
How to Apply
Interested candidates who meet the above requirements are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and qualifications for this role. Only shortlisted candidates will be contacted for an interview.