About Company
Sagicor Life Jamaica, a member of the Sagicor Group, is a leading financial services company in the Caribbean with a proud history stretching over 180 years. We are deeply committed to improving the lives of the people in the communities we serve by offering a comprehensive suite of financial products and services, including life and health insurance, annuities, and retirement solutions. Our mission is to provide sound financial advice and products to empower our clients to achieve their life goals. We pride ourselves on a culture of excellence, integrity, and customer-centricity, driven by a team of dedicated professionals who believe in service with a heart. Join us and be a part of an organization that values its employees and makes a significant impact on the Jamaican landscape.
Job Description
Are you passionate about helping others navigate their financial journey and providing exceptional service? Sagicor Life Jamaica is seeking a highly motivated and customer-focused Insurance Customer Specialist to join our dynamic team in Kingston. In this vital role, you will be the first point of contact for our valued clients, primarily those within and around the Denham Town community, providing expert guidance and support on a wide range of insurance products and services. You will be instrumental in building strong, lasting relationships by delivering personalized service, explaining policy details with clarity, and resolving queries efficiently and empathetically. This position requires a proactive individual with a strong understanding of customer needs, an ability to communicate complex information in an understandable manner, and a commitment to upholding Sagicor’s high standards of service. You will handle inbound calls, emails, and direct client interactions, ensuring that every interaction leaves our clients feeling valued and well-informed. This is an incredible opportunity to develop your career in the financial services sector with a company that invests in its people and empowers them to succeed. If you thrive in a fast-paced environment and are dedicated to making a positive difference in people’s lives, we encourage you to apply.
Key Responsibilities
- Serve as the primary point of contact for clients, providing accurate and timely information regarding their insurance policies, products, and services.
- Address and resolve customer inquiries, complaints, and service issues with professionalism and efficiency, escalating complex cases to appropriate departments when necessary.
- Educate clients on policy terms, conditions, benefits, and claims procedures in a clear and understandable manner.
- Process policy changes, updates, and general administrative requests accurately and in accordance with company guidelines.
- Maintain meticulous records of customer interactions and transactions in the CRM system.
- Identify opportunities to enhance the customer experience and contribute to service improvement initiatives.
- Collaborate effectively with internal teams to ensure seamless service delivery and client satisfaction.
- Adhere to all company policies, procedures, and regulatory requirements.
- Participate in ongoing training and development to stay updated on product knowledge and industry best practices.
Required Skills
- Minimum of 1 year of proven customer service experience, preferably in the insurance or financial services industry.
- Exceptional verbal and written communication skills with a clear, professional, and empathetic tone.
- Strong problem-solving abilities and a keen attention to detail.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software/CRM systems.
- Ability to work effectively both independently and as part of a team in a fast-paced environment.
- High level of integrity and discretion when handling sensitive customer information.
- Strong organizational and time management skills.
Preferred Qualifications
- Associate's Degree or Diploma in Business Administration, Finance, or a related field.
- Experience with insurance-specific software or CRM platforms.
- Knowledge of various insurance products (Life, Health, Annuities).
- Familiarity with the Jamaican financial services regulatory environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and life insurance plans.
- Generous paid time off and vacation benefits.
- Pension plan contributions.
- Ongoing professional development and training opportunities.
- Career growth potential within a leading regional financial institution.
- Employee wellness programs and initiatives.
- Supportive and collaborative work environment.
How to Apply
To apply for this exciting opportunity and become a part of the Sagicor Life Jamaica family, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our team!