About Company
Career.zycto provides unparalleled opportunities for aspiring IT professionals to launch and grow their careers. We specialize in delivering robust IT solutions and support across diverse sectors, making us an ideal launchpad for someone eager to gain hands-on experience. Joining our team means stepping into a dynamic environment where mentorship thrives, continuous learning is encouraged, and your contributions genuinely matter from day one. We believe in nurturing talent and equipping our team members with the skills to excel, offering a clear path for advancement within the ever-evolving tech landscape. Discover where your potential can take you.
Job Description
Are you an aspiring tech enthusiast eager to dive into the world of IT support? Career.zycto is seeking a motivated and driven IT Field Support Assistant to join our growing team in Nutana, Saskatoon. This entry-level position is your gateway to a rewarding career, offering hands-on experience in a fast-paced and supportive environment. As an IT Field Support Assistant, you’ll be the frontline hero, providing essential technical assistance directly to our clients and internal teams. You’ll gain invaluable practical skills, working with a variety of hardware, software, and network components while ensuring seamless operations for businesses across the region.
This role is perfect for someone with a foundational understanding of IT principles, a strong desire to learn, and an exceptional aptitude for problem-solving. You’ll be responsible for diagnosing and resolving technical issues, performing routine maintenance, and installing new equipment both in our office and at client sites. We’re looking for an individual who is not afraid to roll up their sleeves, tackle challenges head-on, and communicate effectively with users of all technical proficiencies. If you’re passionate about technology, possess excellent customer service skills, and are ready to contribute to a collaborative team, we invite you to apply. Career.zycto offers a structured environment for learning, mentorship from experienced professionals, and opportunities for career progression within the IT landscape. This is more than just a job; it’s a stepping stone to becoming a seasoned IT professional. We value initiative, a proactive approach, and a commitment to delivering high-quality support.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person at client sites.
- Install, configure, and troubleshoot hardware (desktops, laptops, printers, mobile devices) and software applications.
- Perform routine system maintenance, updates, and backups.
- Assist with network connectivity issues and basic server administration tasks under supervision.
- Document technical issues, solutions, and procedures accurately.
- Educate users on basic IT best practices and usage of systems.
- Escalate complex issues to senior IT staff when necessary.
- Travel to client locations within Nutana, Saskatoon, and surrounding areas as required.
- Maintain an organized inventory of IT equipment.
Required Skills
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Familiarity with computer hardware components and basic troubleshooting.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Valid Class 5 driver's license and reliable transportation.
- Customer-service oriented mindset.
Preferred Qualifications
- Relevant IT certifications (e.g., CompTIA A+, IT Fundamentals).
- Experience with ticketing systems.
- Familiarity with basic networking concepts (TCP/IP, DNS, DHCP).
- Post-secondary education in IT, Computer Science, or a related field.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holidays.
- Opportunities for professional development and industry certifications.
- Mentorship program for entry-level professionals.
- Company-provided tools and equipment.
- Supportive and collaborative work environment.
- Mileage reimbursement for field travel.
How to Apply
To apply for this exciting entry-level opportunity, please click on the application link below. We encourage you to submit your resume and a cover letter detailing your interest in IT and why you believe you’d be a great fit for Career.zycto. We thank all applicants for their interest, however, only those selected for an interview will be contacted.
