About Company
Career.zycto is actively shaping the future of IT service delivery. We are on the hunt for ambitious individuals eager to kickstart their tech careers in a dynamic, supportive environment. Imagine a place where your curiosity is celebrated, and every day brings new opportunities to learn and grow your technical prowess. At Career.zycto, we believe in nurturing talent from the ground up, providing comprehensive mentorship and exposure to diverse IT challenges. This is more than just a job; it’s a launchpad for your professional journey, offering a genuine chance to contribute to impactful projects and develop into a skilled IT professional within a collaborative Burnaby team.
Job Description
Are you a tech-savvy individual looking to launch your career in information technology? Career.zycto is excited to offer an entry-level opportunity for an IT Service Assistant to join our vibrant team in Brentwood, Burnaby. This role is perfect for someone with a passion for technology, a desire to learn, and a commitment to providing exceptional user support. As an IT Service Assistant, you will be at the forefront of ensuring our internal systems run smoothly, assisting colleagues with technical issues, and contributing to a positive and productive work environment. You’ll gain invaluable hands-on experience across a wide range of IT functions, from troubleshooting software and hardware to supporting network operations and managing user accounts. This isn’t just about fixing immediate problems; it’s about understanding the underlying causes, implementing sustainable solutions, and continuously improving our IT processes. We are not just looking for someone to fix problems; we’re seeking a proactive learner who wants to understand the ‘why’ behind the ‘what’ and grow with our evolving tech landscape. This position offers a foundational understanding of IT infrastructure and operations, making it an ideal stepping stone for aspiring IT professionals eager to make a tangible impact. If you’re ready to dive into a challenging yet rewarding role where your contributions are valued and your growth is prioritized, we encourage you to apply and become a key part of our innovative team, where collaboration and continuous learning are at our core.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Assist in setting up and configuring new workstations, laptops, and peripheral devices.
- Manage user accounts and access permissions in various systems.
- Document IT support requests, resolutions, and procedures clearly and concisely.
- Escalate complex technical issues to senior IT staff when necessary.
- Support routine system maintenance tasks and updates.
- Educate users on basic IT security best practices and system usage.
- Maintain an organized inventory of IT equipment and software licenses.
Required Skills
- Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications (MS Office Suite).
- Strong problem-solving abilities and a logical approach to troubleshooting.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- High level of initiative, a strong desire to learn new technologies, and a customer-centric attitude.
Preferred Qualifications
- Post-secondary education or currently pursuing a degree/diploma in Information Technology, Computer Science, or a related field.
- Prior experience in a customer service or support role (volunteer or paid).
- Familiarity with IT ticketing systems or service desk tools.
- Basic knowledge of network fundamentals (TCP/IP, Wi-Fi, basic routing).
Perks & Benefits
- Comprehensive health, dental, and vision benefits plan.
- Opportunities for professional development and continuous learning, including access to online courses and certifications.
- Structured mentorship program designed specifically for entry-level professionals.
- Generous paid time off and observed holidays.
- Collaborative and supportive work environment fostering growth and innovation.
- Modern, accessible office space located in the vibrant Brentwood neighborhood of Burnaby.
- Employee assistance program for personal and professional well-being.
How to Apply
Ready to take the first step in your IT career with Career.zycto? We encourage all interested candidates to click on the application link below to submit their resume and a brief cover letter outlining your interest and relevant skills. We look forward to reviewing your application!
