About Company
Digicel Jamaica is a vibrant and innovative telecommunications company that has revolutionized connectivity across the Caribbean and Central America. Since our launch in Jamaica, we have been at the forefront of providing cutting-edge mobile, home, and business solutions, connecting millions of people and empowering communities through technology. Our commitment extends beyond just services; we are deeply invested in the economic and social development of the regions we serve. At Digicel, we foster a dynamic, fast-paced, and inclusive work environment where creativity is encouraged, and professional growth is paramount. Join a team dedicated to making a tangible difference in people’s lives through digital innovation and world-class customer service.
Job Description
Are you a tech-savvy problem-solver with a passion for helping others? Digicel Jamaica is seeking a highly motivated and skilled IT Support Associate to join our dedicated technology team in Rockfort, Kingston. This full-time role is crucial for ensuring the seamless operation of our internal IT systems and providing exceptional technical support to our employees. As an IT Support Associate, you will be the first point of contact for all IT-related queries, ranging from hardware and software troubleshooting to network connectivity issues. You will play a pivotal role in maintaining our robust IT infrastructure, ensuring our team members have the reliable tools they need to perform their best. This position offers a fantastic opportunity to immerse yourself in a diverse technological landscape, working with cutting-edge systems and contributing directly to the efficiency and productivity of a leading telecommunications company. We’re looking for someone who thrives in a dynamic environment, possesses excellent communication skills, and is committed to delivering outstanding support with a positive attitude. If you’re ready to advance your IT career and make a significant impact in a company that values innovation and connectivity, we encourage you to apply.
Key Responsibilities
- Provide first-level technical support for hardware, software, network, and system issues to internal users via phone, email, and in-person.
- Install, configure, and maintain workstations, laptops, printers, mobile devices, and other IT peripherals.
- Troubleshoot and resolve common software applications issues (e.g., Microsoft 365 suite, custom applications).
- Assist with user account management, including creation, modification, and password resets in Active Directory and other systems.
- Perform routine system checks, updates, and maintenance to ensure optimal performance and security.
- Document IT issues, resolutions, and procedures accurately in the helpdesk ticketing system.
- Escalate complex technical issues to senior IT staff or specialized teams when necessary.
- Assist in maintaining inventory of IT assets and managing software licenses.
- Educate users on IT best practices and security awareness.
- Contribute to the continuous improvement of IT support processes and documentation.
Required Skills
- Minimum of 1.5 years (18 months) of experience in an IT support role or similar.
- Proficiency in troubleshooting Windows operating systems (Windows 10/11).
- Strong knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint, Teams).
- Basic understanding of network concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with hardware diagnostics and repair for desktops, laptops, and printers.
- Familiarity with helpdesk ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+, Network+, or Microsoft Certified Professional (MCP) certification.
- Experience with Active Directory user and computer management.
- Knowledge of basic server operations and troubleshooting.
- Familiarity with ITIL foundations.
- Experience with mobile device management (MDM) solutions.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- Access to ongoing training and certification programs.
- Dynamic and collaborative work environment.
- Health and wellness programs.
- Employee discounts on Digicel products and services.
How to Apply
Ready to connect with us? If you possess the required skills and experience, and are eager to join a leading telecommunications company, we invite you to apply. Please click on the application link below to submit your resume and cover letter. We look forward to reviewing your application!