About Company
MCB Group, established in 1838, is a leading financial institution in Mauritius and a prominent player in the East African banking sector. With a rich history spanning over 180 years, we are committed to providing innovative and customer-centric banking and financial solutions. Our diverse portfolio includes retail banking, corporate banking, international banking, wealth management, and specialized financial services. We operate with a strong focus on digital transformation, sustainability, and community engagement. At MCB, we believe in fostering a culture of excellence, integrity, and continuous learning, empowering our employees to achieve their full potential and contribute to the economic development of the regions we serve. Join us to be part of a forward-thinking team that is shaping the future of finance.
Job Description
Are you a highly motivated and technically proficient individual with a passion for problem-solving and delivering exceptional user support? MCB Group, a leading financial institution in Mauritius, is seeking a dedicated IT Support Technician to join our dynamic team in Pamplemousses. In this critical role, you will be the first point of contact for our employees, ensuring the smooth operation of our IT infrastructure and systems. You will play a pivotal role in maintaining the reliability and efficiency of our technology, directly contributing to our operational excellence and customer satisfaction.
At MCB Group, we believe that our people are our greatest asset. As an IT Support Technician, you will be immersed in a fast-paced, professional environment where your technical expertise and customer service skills will be constantly developed and highly valued. You will be responsible for providing comprehensive technical assistance, troubleshooting hardware and software issues, and maintaining our diverse range of IT assets. This isn’t just about fixing computers; it’s about empowering our teams, ensuring secure and seamless banking operations, and upholding our commitment to innovation. Your day-to-day will involve responding to helpdesk requests, resolving technical problems efficiently, setting up new workstations, and conducting preventative maintenance. You will work closely with various departments, offering support for our core banking applications, network connectivity, and office productivity tools. We are looking for someone who is not only technically capable but also possesses excellent communication skills, a proactive attitude, and an unwavering commitment to service quality.
Join MCB Group and become an integral part of a team that is shaping the future of banking in Mauritius, where your contributions make a tangible difference every single day. This role offers an exciting opportunity to work with cutting-edge technology within a secure and compliant financial services framework. You will be involved in supporting not just standard office IT, but also specialized banking applications, ensuring optimal performance and minimal downtime. We foster a collaborative atmosphere where knowledge sharing and continuous learning are encouraged. If you are eager to grow your career within a prestigious organization and contribute to a resilient IT ecosystem, we encourage you to apply. We are committed to fostering a diverse and inclusive workplace where every employee feels valued and has the opportunity to thrive.
Key Responsibilities
- Provide first-line technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues.
- Troubleshoot and resolve desktop/laptop, printer, and mobile device problems.
- Install, configure, and maintain operating systems (Windows, macOS), office applications, and banking-specific software.
- Manage user accounts, permissions, and access rights within Active Directory and other identity management systems.
- Perform preventative maintenance on IT equipment to ensure optimal performance and longevity.
- Monitor IT systems and networks, escalating complex issues to senior IT staff when necessary.
- Maintain accurate records of IT assets, incidents, and resolutions using a ticketing system.
- Assist in the deployment of new hardware and software, ensuring proper installation and functionality.
- Educate users on best practices for IT security and efficient use of technology.
- Participate in IT projects as required, contributing to the enhancement of the IT infrastructure.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Strong understanding of hardware components, troubleshooting, and repair.
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with Active Directory user management.
- Familiarity with helpdesk ticketing systems.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
- CompTIA A+ or equivalent certification.
- ITIL Foundation certification.
- Previous experience in the banking or financial services sector.
- Knowledge of macOS and basic Linux environments.
- Experience with remote support tools.
Perks & Benefits
- Competitive salary package.
- Comprehensive health and life insurance.
- Pension scheme.
- Opportunities for professional development and training.
- Employee banking benefits and discounts.
- Vibrant and supportive work environment.
- Career growth opportunities within a leading financial institution.
How to Apply
Interested candidates are invited to click on the application link below to apply for this exciting opportunity. Please submit your detailed CV and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. Only shortlisted candidates will be contacted for an interview.