About Company
Are you eager to kickstart your career in information technology? Career.zycto is a dynamic and forward-thinking organization dedicated to fostering growth and innovation. We believe in empowering our team members with the tools and knowledge to succeed, making us an ideal launchpad for aspiring IT professionals. Here, your problem-solving skills will be valued, and your contributions will directly impact our operational efficiency. Join a collaborative environment where mentorship and continuous learning are at the forefront, shaping the next generation of tech talent. Discover your potential with us.
Job Description
Are you an aspiring IT enthusiast with a passion for problem-solving and a knack for helping others? Career.zycto is seeking a highly motivated and detail-oriented IT Troubleshooting Assistant to join our growing team in Metrotown, Burnaby. This is an exceptional entry-level opportunity for someone eager to kickstart their career in information technology and gain hands-on experience in a dynamic corporate environment.
In this vital role, you will be the first point of contact for our internal users, providing essential technical support and ensuring the smooth operation of our IT infrastructure. You’ll have the chance to apply your foundational knowledge to real-world scenarios, troubleshooting a variety of hardware and software issues, from basic connectivity problems to more complex system configurations. We are looking for someone who is not afraid to dive deep into technical challenges, possesses a strong willingness to learn, and approaches every interaction with a customer-service mindset. This position is ideal for individuals who thrive in a fast-paced setting and are eager to make a tangible difference in daily operations.
You will be responsible for diagnosing and resolving user issues efficiently, installing and maintaining computer systems, managing user accounts and permissions, and contributing to the overall efficiency and security of our IT department. This includes providing guidance on software usage, performing routine system checks, and meticulously documenting solutions to build our knowledge base. This position offers a unique chance to work alongside experienced IT professionals, learn industry best practices, and contribute directly to our operational success by ensuring our team has the technological support they need. If you’re passionate about technology, have a keen eye for detail, are committed to continuous improvement, and ready to take on new challenges, this role is perfect for you. Join us and grow your expertise while making a tangible impact in a supportive and innovative setting. We foster an environment where curiosity is encouraged, professional development is a priority, and your contributions are recognized, setting you on a clear path for advancement within the IT field.
Key Responsibilities
- Provide first-line technical support to internal users via various channels (in-person, phone, email).
- Diagnose and resolve hardware and software issues for desktops, laptops, and mobile devices.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Assist with network troubleshooting, including basic connectivity problems and Wi-Fi access.
- Document technical issues, solutions, and procedures accurately in our ticketing system.
- Escalate complex problems to senior IT staff when necessary, ensuring smooth handover.
- Manage user accounts and access permissions across various systems and platforms.
- Perform routine system checks, preventative maintenance, and inventory management.
- Educate users on basic IT best practices, security awareness, and efficient software usage.
- Contribute to maintaining an organized, secure, and efficient IT workspace and equipment storage.
Required Skills
- Basic understanding of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Strong problem-solving and analytical skills with an aptitude for technical troubleshooting.
- Excellent verbal and written communication and interpersonal abilities.
- Ability to work independently and collaboratively as part of a team.
- Demonstrated customer service-oriented mindset and a patient demeanor.
- Eagerness to learn and adapt to new technologies and evolving IT environments.
Preferred Qualifications
- Post-secondary education (diploma or certificate) in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- CompTIA A+, ITIL Foundation, or other relevant entry-level IT certifications.
- Experience with ticketing systems (e.g., Jira Service Desk, Zendesk) is an asset.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP) and active directory.
- Previous customer service or help desk experience, even in a non-IT capacity.
Perks & Benefits
- Competitive entry-level salary and performance-based reviews.
- Comprehensive health and dental benefits package.
- Opportunities for professional development, training, and certification support.
- Mentorship program with experienced IT professionals to guide your career growth.
- Collaborative, supportive, and inclusive work environment.
- Modern office facilities conveniently located in Metrotown, Burnaby.
- Generous paid time off, including vacation and sick leave, plus statutory holidays.
- Employee assistance program for personal and professional well-being.
- Access to cutting-edge tools and technologies to enhance your skills.
- Regular team-building events and social activities.
How to Apply
Interested candidates are invited to apply by clicking on the application link below. Please ensure your resume highlights your technical skills and any relevant experience, even if volunteer or academic. We look forward to reviewing your application!
