About Company
Thompson Rivers University (TRU) is a vibrant, comprehensive university located in the heart of Kamloops, British Columbia. With a diverse student body of over 25,000 students, including on-campus and online learners, TRU offers a wide range of programs from trades to graduate degrees. Our commitment to student success, innovation, and community engagement defines who we are. TRU is more than just a place of learning; it’s a dynamic community where ideas flourish, and careers are launched. Our dedicated faculty and staff are passionate about creating a supportive and inclusive environment where everyone can thrive. Join us in shaping the future of education and making a meaningful impact in a forward-thinking institution.
Job Description
Are you a highly organized individual with a keen eye for detail and a passion for clarity? Do you possess excellent written communication skills and an eagerness to learn about information technology processes? Thompson Rivers University is seeking an enthusiastic and motivated IT Workflow Documentation Assistant to join our dynamic Information Technology Services (ITS) team. This entry-level position is an incredible opportunity for someone looking to start their career in an IT environment, gain invaluable experience, and contribute to the efficiency and effectiveness of our university’s technological infrastructure.
In this role, you will be instrumental in ensuring that our IT processes, procedures, and systems are well-documented, accessible, and easy to understand for all stakeholders. You will work closely with various IT teams, including network operations, user support, application development, and cybersecurity, to capture critical information and translate complex technical details into clear, concise, and user-friendly documentation. This position is perfect for someone who thrives in a collaborative setting, enjoys problem-solving, and is committed to continuous learning. You will help us streamline operations, improve service delivery, and enhance the overall user experience for our students, faculty, and staff. If you are ready to apply your organizational talents and communication skills to a meaningful role in a supportive university setting, we encourage you to apply and become a vital part of our ITS team’s success.
Key Responsibilities
- Assist in the creation, maintenance, and organization of comprehensive IT documentation, including process flows, user manuals, knowledge base articles, and standard operating procedures (SOPs).
- Collaborate with IT specialists, technicians, and project managers to gather information, understand existing workflows, and identify areas for documentation improvement.
- Translate complex technical concepts and procedures into clear, concise, and accessible language for both technical and non-technical audiences.
- Maintain the accuracy and currency of existing documentation by conducting regular reviews and updates.
- Utilize documentation tools and platforms (e.g., SharePoint, Confluence) to publish and manage documentation.
- Support the ITS team in developing and implementing documentation standards and best practices.
- Participate in meetings and workshops to record discussions, decisions, and action items related to IT processes.
- Contribute to the continuous improvement of documentation processes and tools within the department.
- Provide administrative support to the IT department as needed, related to documentation and information management.
Required Skills
- Exceptional written and verbal communication skills with a strong command of English grammar and style.
- High level of attention to detail and accuracy.
- Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheets, Slides).
- Strong organizational and time management abilities, with the capacity to manage multiple tasks simultaneously.
- A self-starter with a proactive approach to learning and problem-solving.
- Ability to work effectively both independently and as part of a team.
- Basic understanding of general IT concepts and a strong willingness to learn technical information quickly.
Preferred Qualifications
- Completion or active pursuit of a post-secondary diploma or degree in Information Technology, Business Administration, Communications, English, or a related field.
- Previous experience (academic or professional) in creating or maintaining documentation.
- Familiarity with knowledge management systems or collaboration platforms (e.g., SharePoint, Confluence).
- Exposure to IT service management (ITSM) principles or frameworks (e.g., ITIL).
Perks & Benefits
- Comprehensive health and dental benefits package.
- Generous paid time off and vacation policy.
- Eligibility for pension plan.
- Professional development opportunities and tuition waivers for eligible courses.
- Access to university facilities, including recreation centers and libraries.
- A supportive and collaborative work environment.
- Opportunities for career growth within a large educational institution.
- A vibrant campus community in a beautiful natural setting.
How to Apply
Interested candidates are invited to submit their application, including a resume and cover letter, through our online career portal. Please highlight your relevant experience and explain why you are a great fit for this role and Thompson Rivers University. Click on the application link below to proceed.