About Company
Ready to kickstart your IT career? Career.zycto is a dynamic and forward-thinking consulting firm dedicated to empowering businesses through robust technology solutions. We believe in nurturing talent from the ground up, offering unparalleled opportunities for continuous learning and professional development. For a Junior IT Technician, this means direct exposure to diverse systems, a collaborative team environment, and mentorship that truly accelerates skill acquisition. Join us and contribute to a culture where innovation meets practical application, making a real impact from day one in an inclusive and supportive setting.
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Job Description
Career.zycto is actively seeking an enthusiastic and dedicated Junior IT Technician to join our growing technical support team, embracing a hybrid work model. This is a fantastic opportunity for an emerging IT professional to gain invaluable hands-on experience in a dynamic and fast-paced environment, splitting time between our modern Downtown Loveland office and the flexibility of working from home. As a Junior IT Technician, you will serve as the first line of support for our internal staff and valued clients, playing a crucial role in ensuring the seamless operation of our IT infrastructure and systems. Your contributions will directly impact our team’s productivity and client satisfaction.
Your day-to-day responsibilities will involve providing prompt, professional, and courteous technical assistance, methodically troubleshooting a wide array of hardware and software issues, and assisting with fundamental network configurations. This role is perfectly tailored for someone eager to learn, adapt, and significantly grow their technical skill set across a broad spectrum of IT domains. This includes developing proficiency in desktop support, understanding system administration basics, and implementing foundational cybersecurity best practices. We are deeply committed to fostering an environment where intellectual curiosity is not just encouraged but celebrated, and continuous learning is paramount to personal and professional development. You will work closely with seasoned senior technicians and IT managers, benefiting from direct mentorship and practical guidance designed to help you evolve into a well-rounded and capable IT professional.
We are looking for proactive problem-solvers who possess the ability to communicate complex technical information clearly, patiently, and effectively to non-technical users. Beyond routine troubleshooting, you will be actively involved in critical tasks such as maintaining accurate IT asset inventories, installing and configuring new equipment, and streamlining user onboarding and offboarding processes. The hybrid work model offers the distinct advantage of combining the best of both worlds: fostering collaborative in-person interactions for complex problem-solving and team building, alongside providing focused remote work periods for enhanced efficiency and work-life balance. If you are passionate about leveraging technology to solve problems, dedicated to achieving exceptional user satisfaction, and ready to make a tangible impact within a supportive and innovative team, we strongly encourage you to apply. Join Career.zycto and help us maintain our reputation for delivering exceptional technical support and pioneering solutions, while charting your own pathway for advancement and specialization within the broader IT landscape.
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Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to IT support requests via ticketing system, phone, and email in a timely and professional manner.
- Assist with the installation, configuration, and maintenance of computer systems, peripherals, and software.
- Help manage user accounts, permissions, and access rights across various platforms.
- Perform basic network troubleshooting and escalate complex issues to senior IT staff.
- Maintain accurate records of IT assets, inventory, and support activities.
- Support the onboarding and offboarding process for employees, including equipment setup and account provisioning.
- Participate in ongoing training and professional development to enhance IT skills and knowledge.
- Document technical procedures, solutions, and best practices.
- Contribute to the continuous improvement of IT services and user satisfaction.
Required Skills
- Strong foundational knowledge of Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Basic understanding of computer hardware components and troubleshooting techniques.
- Familiarity with network concepts (TCP/IP, Wi-Fi, VPN).
- Excellent problem-solving abilities and a methodical approach to technical challenges.
- Strong verbal and written communication skills.
- Ability to work independently and collaboratively in a team environment.
- Customer service-oriented mindset with a patient and empathetic approach.
- Eagerness to learn and adapt to new technologies quickly.
Preferred Qualifications
- CompTIA A+, Network+, or similar IT certifications.
- Experience with a ticketing system (e.g., Jira Service Desk, Zendesk).
- Basic knowledge of cloud platforms (e.g., Microsoft 365, Google Workspace).
- Previous experience in a help desk or technical support role (internship or part-time included).
- Familiarity with remote support tools.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and company holidays.
- Hybrid work model for flexibility and work-life balance.
- Dedicated mentorship program and clear career progression pathways.
- Access to a wide range of professional development resources and certification support.
- Collaborative and supportive team environment.
- Modern office space with state-of-the-art technology in Downtown Loveland.
- Regular team-building activities and social events.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for Career.zycto.
