About Company
Embark on a journey where your passion for machine learning can truly flourish. Career.zycto is a dynamic and forward-thinking organization, committed to leveraging cutting-edge AI to solve complex industry challenges. We believe in fostering an environment where curiosity is celebrated, and continuous learning is paramount. For a junior machine learning support specialist, this means unparalleled exposure to diverse ML models, data pipelines, and real-world applications. Join a team dedicated to innovation, providing the mentorship and resources you need to build a robust foundation in a rapidly evolving field. Your contributions will directly impact our operational efficiency and technological advancements.
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Job Description
This role is your gateway into the exciting world of machine learning operations and support. As a Junior Machine Learning Support Specialist at Career.zycto, you will be an integral part of our dynamic technical team, dedicated to ensuring the smooth and efficient operation of our diverse machine learning models and data pipelines. We’re looking for an enthusiastic and detail-oriented individual eager to apply their foundational knowledge in a practical, fast-paced environment.
You’ll be working closely with our experienced Data Scientists, ML Engineers, and other support teams to monitor model performance, troubleshoot issues, and provide essential technical assistance to internal stakeholders who rely on our ML-powered solutions. This isn’t just about fixing problems; it’s about learning the intricacies of real-world ML systems, understanding data flows, and contributing to the reliability and scalability of our innovative products. You will have opportunities to dive deep into logs, analyze performance metrics, and contribute to documentation that empowers our users and streamlines our support processes.
Your day-to-day could involve everything from responding to inquiries about model outputs to assisting in the deployment of new model versions or helping to maintain our ML infrastructure. We value a proactive approach, a keen eye for detail, and a commitment to continuous improvement. This position offers a unique chance to grow your technical skills across various domains, including scripting, data analysis, cloud platforms, and, of course, machine learning. You’ll gain hands-on experience with diverse tools and methodologies, building a comprehensive skill set that will propel your career in the AI/ML space. If you’re passionate about problem-solving, possess a foundational understanding of machine learning principles, and are ready to contribute to a collaborative and innovative team, we encourage you to apply. This is an exceptional opportunity to make a tangible impact and develop your expertise under the guidance of industry professionals.
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Key Responsibilities
- Monitor the performance and health of deployed machine learning models and data pipelines.
- Provide first-line technical support for internal users experiencing issues with ML applications, data feeds, or model outputs.
- Diagnose and troubleshoot technical issues, escalating complex problems to senior engineers or data scientists as needed.
- Assist in the maintenance, updates, and deployment of ML models and related infrastructure.
- Collaborate with Data Scientists and ML Engineers to identify root causes of issues and implement preventative measures.
- Document support procedures, common issues, and resolutions to build a comprehensive knowledge base.
- Contribute to the improvement of monitoring tools and alert systems for ML operations.
- Conduct basic data analysis to investigate anomalies and validate model predictions.
- Participate in on-call rotation as required, to ensure critical systems remain operational.
- Stay updated with new machine learning technologies and best practices.
Required Skills
- Bachelor's degree in Computer Science, Data Science, Engineering, Mathematics, or a related technical field.
- Proficiency in Python scripting for data manipulation and automation.
- Solid understanding of basic machine learning concepts, algorithms, and workflows.
- Familiarity with SQL for data querying and analysis.
- Experience with Linux command line and shell scripting.
- Strong problem-solving and analytical skills.
- Excellent written and verbal communication abilities.
- Ability to work effectively both independently and as part of a team.
Preferred Qualifications
- Prior internship or project experience in a data science, machine learning, or technical support role.
- Familiarity with cloud platforms (e.g., AWS, GCP, Azure) and their ML services.
- Experience with version control systems (e.g., Git).
- Knowledge of containerization technologies (e.g., Docker).
- Understanding of MLOps principles and practices.
- Experience with monitoring tools (e.g., Prometheus, Grafana).
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for continuous learning and professional development.
- Mentorship from experienced Data Scientists and ML Engineers.
- Collaborative and inclusive work environment.
- Exposure to cutting-edge machine learning technologies.
- Flexible work arrangements.
- Generous paid time off and holidays.
- Team-building events and social gatherings.
How to Apply
We encourage you to take the next step in your machine learning career! To apply for this exciting Junior Machine Learning Support role, please click on the application link below and submit your resume and cover letter. In your cover letter, tell us why you’re passionate about machine learning and what makes you a great fit for Career.zycto.
