About Company
Sefikeng Sa Mohale Guest House is a cherished retreat nestled in the heart of Mohale’s Hoek, Lesotho. We pride ourselves on offering our guests a warm, welcoming, and impeccably clean environment, ensuring a memorable stay whether for business or leisure. Our commitment to excellence extends to every detail, from comfortable accommodations to outstanding service. We believe that a well-maintained and efficiently run operation, particularly our laundry services, is foundational to our guest satisfaction and the overall success of our establishment. Join our dedicated team and contribute to a legacy of hospitality and quality.
Job Description
We are seeking a highly motivated and experienced Laundry Supervisor to lead our essential laundry operations at Sefikeng Sa Mohale Guest House. This is a critical role responsible for ensuring the efficient processing of all linens, towels, and guest items, maintaining the highest standards of cleanliness, hygiene, and organization. As Laundry Supervisor, you will oversee a small but vital team, manage inventory, ensure equipment is well-maintained, and implement best practices for garment care and sanitation. If you possess strong leadership skills, an acute eye for detail, and a commitment to operational excellence within the hospitality sector, we invite you to become a key part of our guest house’s success. This role requires a hands-on approach, problem-solving acumen, and the ability to maintain a smooth workflow in a dynamic environment, directly contributing to our guests’ comfort and satisfaction. You will be instrumental in upholding our reputation for cleanliness and quality service.
Key Responsibilities
- Supervise, train, and schedule laundry staff, ensuring adherence to guest house standards, policies, and procedures for cleanliness and service.
- Oversee the daily operations of the laundry department, including sorting, washing, drying, ironing, folding, and distributing all linens, uniforms, and guest laundry.
- Implement and maintain stringent quality control measures to ensure all items are cleaned to the highest standards and free from damage.
- Manage inventory of laundry supplies, chemicals, and linen, placing orders as needed to ensure continuous operation and minimize waste.
- Conduct routine inspections of laundry equipment, coordinating with maintenance for timely repairs and preventive servicing to ensure optimal performance and longevity.
- Develop and enforce safety protocols and best practices for chemical handling, machinery operation, and general workplace safety within the laundry area.
- Maintain accurate records of linen consumption, production, and equipment maintenance, preparing reports for management as required.
- Address and resolve any laundry-related issues or guest complaints promptly and professionally, ensuring guest satisfaction.
- Foster a positive and productive work environment, encouraging teamwork, efficiency, and professional development among staff.
Required Skills
- Proven experience in laundry operations, preferably within a hospitality setting.
- Strong leadership and team management abilities with a focus on staff development.
- Excellent organizational skills and attention to detail for quality assurance and inventory management.
- Proficiency in operating and troubleshooting commercial laundry equipment.
- Knowledge of various fabrics, cleaning chemicals, and stain removal techniques.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Good communication skills, both verbal and written, for clear instructions and reporting.
- Commitment to maintaining high standards of hygiene and safety.
Preferred Qualifications
- A certificate or diploma in Hospitality Management or a related field.
- Previous supervisory experience in a hotel, guest house, or similar establishment.
- Familiarity with environmental best practices in laundry operations.
- First Aid and Safety certifications.
Perks & Benefits
- A competitive monthly salary commensurate with experience and skills.
- Opportunities for professional growth and development within our guest house.
- Paid time off, including annual leave and public holidays.
- Complimentary staff meals during shifts.
- A supportive and friendly work environment where your contributions are valued.
- Direct impact on guest satisfaction and the reputation of a reputable local establishment.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your CV and a cover letter outlining your relevant experience are attached. We thank all applicants for their interest; however, only those selected for an interview will be contacted.