About Company
Zanzibar Island Safaris & Tours is a premier tour operator dedicated to unveiling the breathtaking natural beauty and rich cultural heritage of Zanzibar. With years of experience and a deep commitment to sustainable tourism, we pride ourselves on offering authentic, memorable, and safe experiences for travelers from across the globe. Our diverse portfolio includes thrilling marine excursions, immersive cultural tours, and bespoke adventure packages designed to cater to every explorer’s dream. We are a locally-rooted company that values community, environmental stewardship, and delivering unparalleled customer service. We believe in creating journeys that not only delight our guests but also contribute positively to the local economy and preserve Zanzibar’s pristine environment for future generations. Join our passionate team and help us continue to craft unforgettable island adventures.
Job Description
Are you passionate about the ocean, an exceptional organizer, and a natural at creating unforgettable experiences? Zanzibar Island Safaris & Tours, a leading and respected tour operator committed to showcasing the pristine beauty of Zanzibar, is seeking a dedicated and dynamic Marine Tour Coordinator to join our vibrant team in the Robinson Area, Bwejuu. This full-time position is an incredible opportunity for an individual who thrives in a fast-paced environment, possesses impeccable attention to detail, and is dedicated to delivering world-class service.
As our Marine Tour Coordinator, you will be the central hub for all our marine-based excursions, from mesmerizing snorkeling trips to vibrant dolphin safaris and exhilarating deep-sea fishing adventures. Your role is pivotal in ensuring the seamless execution of these tours, from the initial booking inquiry to the joyous return of our guests. You will be instrumental in crafting positive memories for travelers from across the globe, ensuring their safety, comfort, and satisfaction while immersing them in the stunning marine life and crystal-clear waters surrounding Zanzibar. This role requires not just logistical prowess but also a deep appreciation for sustainable tourism practices and a commitment to preserving the natural beauty that makes Zanzibar so special. You will be a key ambassador for our company, embodying our values of excellence, adventure, and responsible exploration. If you are eager to contribute to a team that cherishes exploration, upholds high standards of service, and is deeply connected to the marine environment, we encourage you to apply.
Key Responsibilities
- Coordinate all aspects of marine tours, including scheduling, logistics, and resource allocation (boats, guides, equipment).
- Manage bookings, reservations, and tour itineraries efficiently, ensuring accurate communication with guests and operational teams.
- Act as the primary point of contact for guests regarding marine tour inquiries, providing comprehensive information, answering questions, and resolving any issues promptly and courteously.
- Liaise closely with boat captains, marine guides, and other operational staff to ensure smooth tour execution and adherence to safety protocols.
- Oversee the preparation and maintenance of marine tour equipment, ensuring all gear is in excellent condition and readily available.
- Process payments, maintain accurate financial records, and prepare daily/weekly tour reports.
- Conduct pre-tour briefings and post-tour debriefings with guests and staff to gather feedback and continuously improve service quality.
- Ensure strict compliance with all local marine regulations, environmental protection guidelines, and company safety standards.
- Develop and implement strategies to enhance the guest experience and promote sustainable marine tourism practices.
- Handle emergency situations calmly and effectively, adhering to established safety procedures.
- Contribute to the marketing and promotion of marine tour offerings through compelling content and engaging interactions.
Required Skills
- Proven experience in tour coordination or a similar role within the tourism industry (minimum 3 years).
- Excellent organizational and time management skills with meticulous attention to detail.
- Exceptional communication and interpersonal skills, capable of interacting effectively with diverse clientele and team members.
- Proficiency in English, both written and verbal. Knowledge of Swahili is highly advantageous.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Familiarity with marine safety protocols and first aid procedures.
- Proficient in using booking software, Microsoft Office Suite, and general office equipment.
- A passion for marine life, conservation, and sustainable tourism practices.
Preferred Qualifications
- Bachelor’s degree or diploma in Tourism, Hospitality Management, or a related field.
- Additional language proficiency (e.g., German, French, Italian).
- Certification in First Aid and CPR.
- In-depth knowledge of Zanzibar's marine ecosystems and local attractions.
- Experience working in a multicultural environment.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunity to work in one of the most beautiful marine environments in the world.
- Professional development and growth opportunities within a dynamic company.
- Friendly and supportive team environment.
- Employee discounts on tours and activities.
- Contribution to local community and conservation efforts.
How to Apply
Interested candidates are encouraged to submit their comprehensive CV and a compelling cover letter outlining their experience and suitability for this role. Please click on the application link below to apply directly.