About Company
Hakuna Matata Beach Lodge & Spa is more than just a place to stay; it’s a destination where tranquility meets authentic Zanzibari hospitality. Nestled gracefully along the pristine white sands of Paje Beach, Zanzibar, our lodge offers an idyllic escape for guests seeking relaxation, adventure, and cultural immersion. We take immense pride in providing an unforgettable experience, seamlessly blending traditional island charm with modern comforts and unparalleled service. Our esteemed spa, a cornerstone of our guest offering, is a serene sanctuary dedicated to rejuvenation, where a range of holistic treatments are designed to soothe the mind, body, and spirit. We are deeply committed to fostering a positive, inclusive, and supportive work environment, empowering our team members to grow professionally, learn new skills, and contribute meaningfully to our mission of creating cherished, lasting memories for every visitor. Join our dedicated and passionate team and become an integral part of the Hakuna Matata family, where every day presents an opportunity to make a tangible difference in someone’s journey.
Job Description
Are you a naturally warm, detail-oriented individual with a passion for wellness and a knack for creating truly soothing atmospheres? Hakuna Matata Beach Lodge & Spa is actively seeking a friendly, proactive, and enthusiastic Massage Spa Assistant to enrich our vibrant team in the picturesque setting of Kitongani, Paje. This role, offering flexible hours, is perfectly suited for someone eager to provide invaluable support to our highly skilled spa therapists, ensuring the seamless and efficient operation of our world-class spa facilities, and ultimately contributing to an unparalleled guest experience. As a Massage Spa Assistant, you will often be the welcoming first impression of our spa, playing a crucial role in assisting with daily operational tasks, meticulously maintaining the highest standards of cleanliness and hygiene throughout the facility, and expertly preparing treatment rooms to ensure maximum comfort and serenity. Your contribution will be vital in ensuring our esteemed guests feel genuinely relaxed, cared for, and utterly pampered from the very moment they step into our tranquil sanctuary until their departure. You will be responsible for upholding our reputation for exceptional service, anticipating guest needs, and ensuring all spa areas are immaculately presented and fully stocked. This position offers the unique chance to work in an breathtaking beachfront environment, interact with a diverse array of international guests, and become a valued member of a team collectively committed to excellence and delivering unforgettable moments. If you are a proactive, meticulous, and genuinely customer-focused individual aspiring to grow within the dynamic hospitality and wellness industry, this is an exceptional opportunity for you.
Key Responsibilities
- Warmly greet guests upon arrival, assist with inquiries, and guide them through the spa facilities.
- Prepare treatment rooms with fresh linens, towels, amenities, and ensure they are clean and perfectly set up before each session.
- Maintain the highest standards of cleanliness, hygiene, and organization across all spa areas, including reception, changing rooms, relaxation lounges, and treatment rooms.
- Assist spa therapists with various tasks, such as fetching supplies, preparing specific oils or products, and ensuring all equipment is ready for use.
- Monitor and replenish spa amenities, beverages, and promotional materials to ensure a consistently luxurious experience.
- Handle laundry duties, including efficient washing, drying, and folding of all spa linens and towels.
- Ensure all spa equipment is regularly cleaned, sanitized, and properly stored according to health and safety guidelines.
- Assist with scheduling appointments and managing guest bookings and inquiries, maintaining an organized system.
- Provide exceptional customer service, addressing guest needs and concerns promptly, professionally, and courteously.
- Actively contribute to a peaceful and relaxing spa environment, ensuring guest comfort and satisfaction.
Required Skills
- Minimum 6 months of experience in a hospitality, spa, or customer service-oriented role.
- Excellent interpersonal and communication skills (verbal and written) in English. Proficiency in Swahili is a significant advantage.
- Strong organizational skills, meticulous attention to detail, and a proactive work ethic.
- Ability to work effectively both independently and collaboratively as part of a dedicated team.
- A genuine passion for providing outstanding guest service and creating memorable experiences.
- Physical ability to stand, walk, and lift moderate weights throughout shifts.
- Flexibility to work varied hours, including evenings, weekends, and public holidays, as required by the lodge's operational needs.
Preferred Qualifications
- Certification or diploma in hospitality management, spa operations, or a related wellness field.
- A basic understanding of various spa treatments, massage techniques, and holistic wellness practices.
- Previous experience working within a luxury resort, boutique hotel, or a high-end spa environment.
- Proficiency in additional international languages (e.g., German, French, Italian) to cater to our diverse clientele.
Perks & Benefits
- Competitive salary package commensurate with experience and local market rates.
- The unparalleled opportunity to work in a breathtaking beachfront location in the heart of Zanzibar.
- Complimentary staff meals provided during working shifts.
- Access to ongoing professional development, training programs, and workshops.
- A supportive, inclusive, and friendly team environment focused on guest satisfaction.
- Potential for career growth and advancement within the lodge's hospitality sector.
- Employee discounts on spa services and other resort amenities.
- Contribution to a pension scheme as per Tanzanian labor laws.
How to Apply
Interested candidates are kindly invited to submit their comprehensive Curriculum Vitae (CV) along with a compelling cover letter detailing their relevant experience and explaining why they are the perfect fit for this rewarding role. Please click on the application link below to send your application directly to us. We look forward to reviewing your qualifications!