About Company
Debswana Diamond Company (Pty) Ltd is a partnership between the Government of the Republic of Botswana and De Beers Group. It is the world’s leading producer of diamonds by value and volume, making a significant contribution to Botswana’s economy and social development. Beyond mining, Debswana is deeply committed to the well-being of its employees and the communities in which it operates. Our Orapa Hospital is a cornerstone of this commitment, providing comprehensive healthcare services to employees, their dependents, and the broader Orapa community. We are dedicated to maintaining the highest standards of patient care, utilizing modern facilities, and fostering a supportive and professional environment. Joining Debswana means becoming part of a legacy of excellence, integrity, and sustainable impact.
Job Description
We are seeking a highly motivated and compassionate Medical Receptionist with a strong focus on patient coordination to join our dedicated team at Orapa Hospital. This critical full-time role serves as the first point of contact for patients and visitors, setting the tone for their entire healthcare experience. You will be instrumental in ensuring the smooth and efficient flow of our clinic operations, managing appointments, maintaining patient records with utmost confidentiality, and providing essential administrative support to our medical professionals.
The ideal candidate will possess exceptional organizational skills, a friendly and professional demeanor, and a proactive approach to problem-solving. You will be responsible for a wide array of duties that ensure our patients receive timely care and our clinical staff can operate effectively. This includes managing complex scheduling, processing patient registrations, handling inquiries, and coordinating between various departments to optimize patient pathways. Your ability to communicate clearly, show empathy, and handle sensitive information will be paramount. If you are passionate about healthcare, thrive in a dynamic environment, and are committed to delivering outstanding patient service, we encourage you to apply and contribute to the health and well-being of the Orapa community.
Key Responsibilities
- Greet and welcome patients and visitors in a professional and friendly manner.
- Manage the patient registration process, including verifying demographic and insurance information.
- Schedule, confirm, and reschedule patient appointments efficiently, optimizing clinic flow.
- Answer and direct phone calls, taking messages and providing information as required.
- Maintain accurate and confidential patient records, ensuring compliance with privacy regulations.
- Process patient payments, manage billing inquiries, and handle petty cash transactions.
- Coordinate referrals to specialists and other departments within Orapa Hospital.
- Prepare patient charts and ensure all necessary documentation is available for appointments.
- Assist with administrative tasks such as filing, scanning, and managing office supplies.
- Communicate effectively with medical staff, patients, and external providers to ensure seamless patient care.
- Handle patient inquiries and complaints with professionalism and a problem-solving approach.
Required Skills
- High school diploma or equivalent.
- Minimum of 2 years of experience in a medical receptionist or administrative role within a healthcare setting.
- Excellent communication and interpersonal skills, both verbal and written.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Demonstrated empathy and a patient-first approach.
- Strict adherence to patient confidentiality and data protection regulations.
Preferred Qualifications
- Certificate or Diploma in Medical Office Administration or a related field.
- Experience with medical practice management software (e.g., electronic health records systems).
- Fluency in Setswana and/or other local languages.
- Knowledge of medical terminology and procedures.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness programs.
- Housing allowance (where applicable).
- Opportunities for professional development and training.
- Access to state-of-the-art medical facilities.
- A supportive and collaborative work environment.
- Contribution to a vital community service.
How to Apply
Interested candidates who meet the above requirements are invited to apply by clicking on the application link below. Please ensure your resume and cover letter clearly outline your relevant experience and why you are the ideal candidate for this role. Only shortlisted applicants will be contacted for an interview.