About Company
Vodacom Mozambique is a leading telecommunications company committed to connecting people across the nation. As part of the wider Vodacom Group, we pride ourselves on innovation, community engagement, and delivering world-class services to our customers. Our presence in diverse regions, including Cabo Delgado, allows us to foster local talent, support economic development, and bring essential communication tools to every corner of Mozambique. We believe in empowering our employees and creating a vibrant, inclusive workplace where everyone can thrive. Join us in our mission to build a digitally inclusive society.
Job Description
Are you an enthusiastic, customer-focused individual looking for a dynamic role in a fast-paced environment? Vodacom Mozambique is seeking a dedicated and energetic Merch Booth Aide to join our team in Balama, Cabo Delgado Province. This full-time position is crucial in enhancing our brand presence and customer interaction at local events, markets, and community activations. As a Merch Booth Aide, you will be the face of Vodacom, responsible for setting up and managing our merchandise booths, engaging with the public, promoting our products and services, and driving sales of branded items. This role offers an exciting opportunity to work directly with the community, contribute to our local outreach efforts, and be part of a leading telecommunications company. You will play a vital part in creating memorable brand experiences, providing excellent customer service, and ensuring the smooth operation of our promotional activities. We are looking for someone with a positive attitude, strong communication skills, and a keen eye for detail to represent Vodacom with professionalism and enthusiasm. If you’re passionate about connecting with people and eager to make an impact, we encourage you to apply.
Key Responsibilities
- Set up, maintain, and dismantle merchandise booths at various locations, including community events, local markets, and designated promotional areas.
- Actively engage with potential customers, providing information about Vodacom products, services, and current promotions.
- Effectively promote and sell Vodacom branded merchandise, ensuring a high level of product knowledge.
- Manage inventory of merchandise, including tracking stock levels, receiving new shipments, and preparing items for display.
- Handle cash and card transactions accurately, process sales, and reconcile daily sales reports.
- Ensure the booth area is clean, organized, and visually appealing at all times to attract and engage customers.
- Address customer inquiries and resolve minor issues, escalating complex matters to appropriate supervisors.
- Collect customer feedback and share insights with the marketing and sales teams to improve future activations.
- Adhere to all company policies and procedures, including sales, cash handling, and brand guidelines.
- Assist with event logistics and coordination as needed, contributing to the overall success of promotional activities.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong verbal communication skills in Portuguese (essential).
- Basic mathematical skills for accurate cash handling and sales transactions.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Physical ability to stand for extended periods, lift and carry merchandise, and set up/dismantle booths.
- Proactive and enthusiastic attitude with a passion for engaging with people.
Preferred Qualifications
- Previous experience in retail, sales, promotions, or customer-facing roles.
- Familiarity with point-of-sale (POS) systems or mobile payment applications.
- Knowledge of local customs and community dynamics in Balama and Cabo Delgado Province.
- Proficiency in additional local languages (e.g., Makhuwa, Mwani) is a significant advantage.
- Experience working with telecommunications products or services.
Perks & Benefits
- Competitive monthly salary with potential for performance-based incentives.
- Comprehensive training on Vodacom products, services, and sales techniques.
- Opportunity to represent a leading and reputable brand in Mozambique.
- Dynamic and engaging work environment with direct community interaction.
- Potential for career growth and development within Vodacom Mozambique.
- Access to employee wellness programs and company-sponsored events.
How to Apply
Interested candidates are invited to submit their application through our official careers portal. Please click on the link below to access our application page. Once there, search for ‘Merch Booth Aide’ or similar roles in the Balama region. If this specific role is not directly listed, you may submit a general application, highlighting your interest in promotional and customer engagement roles in your cover letter. Ensure your resume clearly outlines your relevant experience and skills.