About Company
People’s Bank of Zanzibar (PBZ) is a leading financial institution dedicated to empowering individuals, businesses, and communities across Zanzibar and mainland Tanzania. Established with a vision to foster economic growth and financial inclusion, PBZ offers a comprehensive range of banking products and services, including microfinance solutions tailored to meet the unique needs of our diverse clientele. At PBZ, we pride ourselves on our deep community roots, customer-centric approach, and commitment to innovation. Join a team where your contributions make a tangible difference in people’s lives and contribute to the economic development of Zanzibar. We believe in nurturing talent and providing an environment where every employee can thrive and grow professionally, making us a cornerstone of economic progress in the region.
Job Description
Are you a detail-oriented, customer-focused individual passionate about making a positive impact in the financial sector? People’s Bank of Zanzibar (PBZ) is seeking a dynamic Microfinance Teller Assistant to join our vibrant team in Vuga, Zanzibar City. This role offers flexible schedules, allowing you to balance your professional life with other commitments while contributing significantly to our microfinance operations. As a Microfinance Teller Assistant, you will be the front-line ambassador of PBZ, providing exceptional service to our valued microfinance clients. You will play a crucial role in processing transactions accurately and efficiently, explaining our microfinance products, and ensuring a smooth and pleasant banking experience. This position requires a keen eye for detail, strong numerical aptitude, and a genuine desire to help individuals and small businesses achieve their financial goals. We are looking for someone who is not just a teller, but a trusted advisor and a vital link between our institution and the community we serve. This is an excellent opportunity for someone looking to start or advance their career in banking within a supportive and growth-oriented environment, contributing directly to financial empowerment and sustainable development in Zanzibar.
Key Responsibilities
- Accurately process a variety of microfinance transactions, including deposits, withdrawals, loan repayments, and fund transfers.
- Provide friendly, efficient, and professional customer service to all microfinance clients, addressing inquiries and resolving issues promptly.
- Educate clients on various microfinance products and services, helping them understand terms and benefits.
- Maintain accurate cash drawer balances, reconciling daily transactions with precision.
- Adhere strictly to all banking procedures, security protocols, and regulatory compliance standards.
- Assist with opening new microfinance accounts and updating client information as required.
- Collaborate with the microfinance team to achieve branch targets and enhance client satisfaction.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Proven cash handling experience with strong numerical accuracy.
- Proficiency in using banking software and basic computer applications (MS Office Suite).
- High level of integrity, trustworthiness, and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks.
- Strong problem-solving abilities and a proactive approach.
- Fluency in Swahili and English.
Preferred Qualifications
- Diploma or Certificate in Banking, Finance, Business Administration, or a related field.
- Previous experience in a teller or customer service role within a financial institution, preferably microfinance.
- Familiarity with local microfinance market dynamics and client needs.
- Knowledge of an additional local language (e.g., Arabic).
Perks & Benefits
- Competitive salary package.
- Flexible work schedules to promote work-life balance.
- Comprehensive health insurance coverage.
- Opportunities for continuous professional development and training.
- Clear career progression paths within the bank.
- A supportive and collaborative work environment.
- Employee banking benefits tailored to staff needs.
How to Apply
Interested and qualified candidates are invited to submit their application by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience, commitment to community development, and why you are a perfect fit for PBZ’s microfinance team. We look forward to receiving your application and exploring how you can grow with us!