About Company
Are you ready to redefine your career from the comfort of your home? Career.zycto is a dynamic, forward-thinking recruitment firm dedicated to connecting top talent with leading financial services opportunities. We pride ourselves on fostering environments where precision, client focus, and professional growth thrive. For a Mortgage Administrator, joining us means becoming part of a supportive network that values your expertise in loan processing, compliance, and client communication, offering unparalleled flexibility and a clear path for advancement in the vital mortgage sector. Experience a collaborative culture where your contributions directly impact client success.
Job Description
Career.zycto is excited to announce a fantastic opportunity for a dedicated and meticulous Mortgage Administrator to join our growing remote team. We are seeking a highly organised individual who thrives in a fast-paced environment and possesses an unwavering commitment to accuracy and client satisfaction. As a Remote Mortgage Administrator, you will play a crucial role in supporting our mortgage advisors and clients throughout the entire mortgage application process, from initial enquiry to successful completion. This role demands exceptional attention to detail, strong communication skills, and the ability to manage a diverse workload independently.
In this pivotal position, you will be responsible for preparing, submitting, and tracking mortgage applications, ensuring all required documentation is accurately gathered and processed in compliance with regulatory standards. You will act as a key point of contact for clients, lenders, and third parties, providing updates, answering queries, and resolving issues promptly and professionally. Your expertise will be instrumental in streamlining operations, mitigating risks, and ultimately contributing to positive client outcomes. We are looking for someone who is proactive, a natural problem-solver, and genuinely passionate about delivering an outstanding service experience within the mortgage sector. This remote role offers the flexibility to work from your preferred location within Antrim, Belfast, while remaining an integral part of a collaborative and supportive team environment. Career.zycto is committed to empowering our employees with the tools and training necessary to excel, fostering a culture of continuous learning and professional development.
We believe in nurturing talent and providing a platform for professional growth. This is more than just an administrative role; it’s an opportunity to become an indispensable part of our client’s journey to homeownership. You will directly impact their experience, ensuring a smooth and stress-free process during one of life’s most significant financial decisions. Career.zycto prides itself on embracing technology to facilitate seamless remote working, ensuring you have access to all necessary systems and support to perform your duties effectively and efficiently. You will join a team that, while dispersed geographically, is united by shared goals and a commitment to high standards. Regular team meetings, virtual coffee breaks, and dedicated support channels ensure you feel connected and valued. We understand the importance of work-life balance, and this remote position is designed to offer just that, allowing you to manage your professional responsibilities alongside your personal life without the daily commute. If you are a highly organised, proactive individual with a keen eye for detail and a passion for customer service, then this remote Mortgage Administrator position with Career.zycto could be the perfect next step in your career. We are eager to welcome someone who is ready to make a significant contribution from day one.
Key Responsibilities
- Process mortgage applications from submission to completion, ensuring accuracy and compliance with regulatory standards.
- Gather, verify, and organise all necessary documentation, including income proofs, bank statements, and credit reports.
- Liaise effectively with clients, lenders, solicitors, and other third parties to expedite the mortgage application progress.
- Provide regular, clear updates to clients on their application status and promptly address any queries or concerns.
- Maintain accurate and confidential client records and ensure data integrity within CRM systems.
- Handle post-offer conditions and ensure all requirements are met to facilitate a smooth completion.
- Assist mortgage advisors with various administrative tasks, including diary management and client communication.
- Ensure strict adherence to all regulatory requirements and company policies (e.g., FCA, GDPR, AML).
- Proactively identify and resolve potential issues or bottlenecks to prevent delays in the application process.
Required Skills
- Proven experience as a Mortgage Administrator, Mortgage Processor, or Case Manager.
- Excellent understanding of the mortgage application process and related compliance requirements.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organisational skills and meticulous attention to detail.
- Strong verbal and written communication skills for effective client and stakeholder interaction.
- Ability to manage multiple tasks, prioritise effectively, and work under pressure in a remote environment.
- Self-motivated, disciplined, and capable of working independently with minimal supervision.
- Strong problem-solving abilities and a proactive approach to work.
Preferred Qualifications
- CeMAP qualification (Certificate in Mortgage Advice and Practice) or actively working towards it.
- Experience with specific mortgage CRM platforms (e.g., Intelligent Office, Mortgage Brain, Xplan).
- Knowledge of different lender criteria, product ranges, and market nuances.
- Previous experience working in a fully remote or hybrid capacity.
Perks & Benefits
- Competitive salary package with performance-based incentives.
- Fully remote working model offering unparalleled flexibility.
- Comprehensive initial training and ongoing professional development opportunities.
- Generous holiday allowance.
- Company pension scheme.
- Access to cutting-edge technology and robust remote collaboration tools.
- Supportive, inclusive, and collaborative company culture.
- Employee assistance program for health and well-being.
- Opportunities for career progression within a growing firm.
How to Apply
Click on the link below to apply for the job.
