About Company
Cogeco is a leading Canadian communications company, deeply rooted in the communities we serve. For over 60 years, we’ve been dedicated to connecting people through cutting-edge internet, television, and phone services. We pride ourselves on innovation, exceptional customer service, and a commitment to investing in our network infrastructure to deliver reliable and high-performance solutions. Join our dynamic team and be a part of a company that values its employees, fosters growth, and makes a tangible difference in the lives of our customers across Ontario and Quebec.
Job Description
Are you a technically inclined individual with a passion for problem-solving and a foundational understanding of computer networks? Do you thrive in a remote work environment, offering support and ensuring the smooth operation of essential systems? Cogeco is seeking a dedicated and enthusiastic Network Support Aide to join our remote team, based out of the Binbrook, Hamilton area. In this pivotal entry-level role, you will be the first line of defense, providing crucial technical assistance to our internal teams and customers, diagnosing network issues, and contributing to the overall stability and performance of our robust network infrastructure. This is an exciting opportunity to launch your career in telecommunications, gaining hands-on experience with modern networking technologies while working from the comfort and convenience of your home. You will play a vital role in maintaining the high-quality connectivity that our users depend on daily, ensuring minimal disruption and maximum satisfaction. Your ability to communicate clearly, troubleshoot effectively, and learn quickly will be key to your success in this dynamic position.
Key Responsibilities
- Provide first-level technical support for network-related inquiries and incidents, diagnosing issues remotely.
- Monitor network performance and system alerts, identifying potential problems proactively to prevent service disruptions.
- Assist with basic network device configurations, upgrades, and routine maintenance tasks under supervision.
- Troubleshoot connectivity issues for internal users and external clients, guiding them through resolution steps.
- Document all incidents, resolutions, and procedures accurately within the ticketing system and knowledge base.
- Escalate complex network problems to senior network engineers or specialized teams when necessary.
- Collaborate effectively with cross-functional teams to ensure seamless service delivery and problem resolution.
- Maintain up-to-date knowledge of Cogeco's network infrastructure, services, and evolving technologies.
- Participate in training sessions and professional development opportunities to enhance technical skills and knowledge.
Required Skills
- High school diploma or equivalent.
- Basic understanding of networking concepts (e.g., TCP/IP, DNS, LAN/WAN).
- Familiarity with common network hardware (routers, switches, modems).
- Excellent problem-solving and analytical abilities.
- Strong verbal and written communication skills in English.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with standard office software and tools.
- A dedicated home office setup with a reliable internet connection.
Preferred Qualifications
- Associate's degree or diploma in Information Technology, Computer Science, or a related field.
- Entry-level technical certifications (e.g., CompTIA IT Fundamentals+, CompTIA Network+, CCNA).
- Prior experience in a technical support, help desk, or customer service role.
- Familiarity with network monitoring tools and ticketing systems.
- Basic knowledge of operating systems (Windows, Linux).
Perks & Benefits
- Competitive salary package with regular performance reviews.
- Comprehensive health, dental, and vision benefits from day one.
- Flexible remote work arrangement, allowing for a better work-life balance.
- Generous paid time off, including vacation, sick days, and holidays.
- Opportunities for professional development, training, and career advancement within Cogeco.
- Employee assistance program for personal and professional support.
- Access to the latest tools and technologies to facilitate efficient remote work.
- A supportive, collaborative, and inclusive company culture.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Cogeco is an equal opportunity employer and committed to diversity and inclusion.