About Company
Are you eager to launch your IT career in a dynamic, supportive environment? At Career.zycto, we believe in nurturing talent and providing the perfect launchpad for aspiring professionals. We’re a forward-thinking technology firm committed to delivering robust IT solutions and exceptional support to our diverse client base. For an Entry-Level Network Support Technician, Career.zycto offers unparalleled opportunities for hands-on learning, mentorship from seasoned experts, and direct exposure to cutting-edge networking technologies. Join a team where your curiosity is celebrated, your contributions are valued, and your professional growth is our priority. We empower you to build a strong foundation for a thriving career.
Job Description
Career.zycto is seeking a highly motivated and enthusiastic Entry-Level Network Support Technician to join our growing technical team in Kingston, Ontario. This is an incredible opportunity for someone passionate about technology to kickstart their career in network administration and support. As an Entry-Level Network Support Technician, you will be instrumental in ensuring the smooth and efficient operation of our clients’ network infrastructure, providing crucial front-line support, and contributing to a stable IT environment.
In this role, you will work closely with experienced network engineers and IT professionals, gaining invaluable hands-on experience across a variety of networking technologies and systems. You’ll be responsible for diagnosing and resolving basic network connectivity issues, assisting with hardware and software installations, and maintaining essential network documentation. This position is designed to be a learning platform, providing a structured path for professional development and skill acquisition in a fast-paced and collaborative setting. We are looking for an individual who is a quick learner, possesses excellent problem-solving abilities, and has a strong desire to understand the intricacies of network systems.
You will be the first point of contact for many network-related inquiries, requiring strong communication skills and a customer-centric approach. Your day-to-day will involve responding to service requests, performing routine network checks, and escalating complex issues to senior technicians. Beyond technical tasks, you will play a vital role in upholding our commitment to exceptional service and operational excellence. If you are eager to dive deep into the world of networking, build a foundational skill set, and contribute to a company that values innovation and growth, we encourage you to apply. This role offers a unique chance to grow from an entry-level position into a well-rounded networking professional within a supportive team.
Key Responsibilities
- Provide first-level technical support for network-related issues, including connectivity, hardware, and software problems.
- Assist in the installation, configuration, and maintenance of network hardware (routers, switches, firewalls) and software.
- Monitor network performance and availability, identifying potential issues and reporting anomalies.
- Troubleshoot basic TCP/IP issues, DNS problems, and VPN connectivity for end-users.
- Maintain accurate records of network configurations, incidents, and resolutions in our ticketing system.
- Collaborate with senior technicians and engineers to resolve complex network problems and learn advanced techniques.
- Respond to service requests and incidents in a timely and professional manner, ensuring high client satisfaction.
- Assist with network cabling, patching, and inventory management.
- Participate in ongoing training and professional development to enhance networking knowledge and skills.
Required Skills
- Basic understanding of networking concepts (TCP/IP, LAN/WAN, routing, switching).
- Familiarity with Windows operating systems and basic command-line interfaces.
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Ability to work effectively in a team environment and independently.
- High level of initiative and a strong desire to learn and grow in IT.
- A diploma or certificate in Information Technology, Computer Science, or a related field, or equivalent practical experience.
Preferred Qualifications
- CompTIA Network+ or A+ certification.
- Basic knowledge of Linux operating systems.
- Experience with ticketing systems (e.g., Jira, ServiceNow).
- Familiarity with network diagnostic tools.
- Prior customer service experience in a technical support role.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Paid time off and holidays.
- Opportunities for professional development and certifications.
- Mentorship program with experienced IT professionals.
- Modern, collaborative office environment.
- Free snacks and coffee.
- Employee assistance program.
How to Apply
Interested candidates are encouraged to apply by clicking on the application link below. Please submit your resume and a cover letter outlining your interest in this entry-level role and how your skills align with our requirements. We look forward to reviewing your application!
