About Company
Are you ready to elevate your technical prowess within a dynamic environment? Career.zycto is rapidly expanding its innovative IT infrastructure, and we believe in empowering our technical experts. For a network support technician, this means direct impact, continuous learning, and being part of a team that values precision and proactive problem-solving. We foster a collaborative culture where your expertise directly contributes to our success and allows for significant professional growth. Join us and shape the future of our digital landscape.
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Job Description
Career.zycto is seeking a highly motivated and skilled Network Support Technician to bolster our IT operations in Ehrenfeld, Cologne. This full-time position is ideal for a proactive individual eager to ensure the integrity, efficiency, and security of our critical network infrastructure. As a Network Support Technician, you will be the frontline support for all network-related incidents, playing a crucial role in maintaining seamless connectivity and optimal performance for our internal systems and users. You will engage in a wide array of tasks, from routine maintenance and monitoring to complex troubleshooting and implementation of new network solutions. This role demands a strong understanding of network protocols, hardware, and software, coupled with excellent problem-solving abilities and a commitment to providing outstanding technical support. You will work closely with our IT team to identify areas for improvement, implement best practices, and contribute to the overall resilience of our network environment. We value a detail-oriented approach, the ability to work independently, and a collaborative spirit within a fast-paced, evolving technological landscape. If you are passionate about networking and eager to grow your career with a forward-thinking company, this is an exceptional opportunity to make a tangible impact.
Key Responsibilities
- Provide first and second-level support for all network-related issues, including LAN/WAN connectivity, Wi-Fi, VPN, and firewall problems.
- Monitor network performance, identify bottlenecks, and implement solutions to optimize system uptime and efficiency.
- Perform routine network maintenance, upgrades, and configuration changes to routers, switches, access points, and firewalls.
- Diagnose and resolve hardware and software network problems, including cabling, network interface cards, and network operating systems.
- Assist in the implementation of network security measures and ensure compliance with company policies and industry standards.
- Document network configurations, procedures, and troubleshooting steps for internal knowledge base.
- Collaborate with other IT team members on projects involving network infrastructure development and deployment.
- Respond to service requests and incident reports in a timely and professional manner, ensuring minimal disruption to business operations.
- Participate in an on-call rotation for critical network issues outside of regular business hours, as needed.
Required Skills
- Minimum of 2 years of experience in network support or a similar IT role.
- Proven experience with TCP/IP, DNS, DHCP, VPN, VLANs, and routing protocols (e.g., OSPF, BGP).
- Familiarity with network hardware from vendors such as Cisco, Juniper, or Fortinet.
- Strong troubleshooting and diagnostic skills for network connectivity and performance issues.
- Experience with network monitoring tools.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and as part of a team.
- Fluency in English (written and spoken).
Preferred Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Relevant certifications (e.g., CompTIA Network+, CCNA, JNCIA).
- Experience with cloud networking concepts (AWS, Azure, GCP).
- Proficiency in German is a plus.
- Prior experience with ITIL frameworks.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health and dental insurance.
- Generous vacation and paid time off.
- Opportunities for professional development and certification sponsorship.
- Modern office environment with state-of-the-art equipment.
- Collaborative and supportive team culture.
- Company-sponsored team events and social gatherings.
- Public transportation subsidy.
How to Apply
We encourage all qualified candidates to apply by clicking the application link below. Please ensure your resume and a cover letter detailing your relevant experience and why you are a great fit for Career.zycto are included in your application. We look forward to reviewing your submission!
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