About Company
Bell Canada is a Canadian telecommunications company headquartered in Montreal, Quebec. As Canada’s largest telecommunications company, Bell provides a vast array of services, including mobile, internet, TV, and business communication solutions to millions of Canadians. We are at the forefront of innovation, constantly expanding our fiber network, deploying 5G technology, and enhancing digital experiences. Our commitment extends beyond technology; we are dedicated to fostering a diverse and inclusive workplace where every team member can thrive, learn, and contribute to connecting our nation. Joining Bell means becoming part of a legacy of innovation, growth, and community impact, working alongside passionate professionals who are shaping the future of communications in Canada. We empower our employees with comprehensive training, mentorship, and opportunities for career advancement, ensuring they have the tools and support needed to succeed in a rapidly evolving industry.
Job Description
Are you passionate about technology and eager to kickstart your career in network infrastructure? Bell Canada is seeking a highly motivated and aspiring Network Support Trainee to join our dynamic remote team, serving our extensive network operations. This entry-level position is designed for individuals with a foundational understanding of networking concepts and a strong desire to learn and grow within a leading telecommunications company. As a Network Support Trainee, you will play a crucial role in monitoring, maintaining, and troubleshooting Bell’s critical network infrastructure, ensuring seamless connectivity for our customers across Canada.
This remote role offers the unique opportunity to learn from seasoned professionals, gain hands-on experience with cutting-edge network technologies, and contribute to the reliability and performance of one of the country’s most vital communication networks – all from the comfort of your home office. You will be immersed in an environment that prioritizes continuous learning, providing you with structured training programs and mentorship to develop your technical skills and understanding of network protocols, hardware, and software. Your daily tasks will involve assisting with the identification and resolution of network issues, monitoring system performance, and helping to implement network changes under supervision. This is more than just a job; it’s a launching pad for a rewarding career in network engineering and operations, offering a clear path for advancement within Bell Canada.
Key Responsibilities
- Monitor network performance and availability, promptly identifying and reporting anomalies or outages.
- Respond to and assist in the initial troubleshooting of network alerts, incidents, and performance degradation issues.
- Perform basic diagnostic tests and data collection to aid senior engineers in resolving complex network problems.
- Assist with routine network maintenance tasks, including device configurations, software updates, and system reboots under guidance.
- Document network changes, incidents, resolutions, and operational procedures accurately and thoroughly.
- Learn and apply fundamental networking concepts, including TCP/IP, routing protocols, switching, and firewalls.
- Collaborate effectively with senior network engineers, IT support teams, and other departments to ensure timely issue resolution.
- Actively participate in ongoing training and development programs to enhance technical knowledge and skills.
- Provide basic technical support and guidance to internal teams regarding network connectivity and services.
Required Skills
- Basic understanding of networking concepts (e.g., TCP/IP, LAN/WAN, DNS, DHCP).
- Familiarity with operating systems such as Windows and/or Linux.
- Strong problem-solving and analytical skills with an attention to detail.
- Excellent verbal and written communication skills.
- Ability to work effectively and independently in a remote work environment.
- Eagerness to learn new technologies and adapt to evolving network environments.
- Basic computer proficiency, including experience with Microsoft Office Suite (Word, Excel).
Preferred Qualifications
- Currently pursuing or recently completed a diploma or degree in Computer Science, Information Technology, Networking, or a related field.
- Relevant entry-level IT certifications (e.g., CompTIA A+, CompTIA Network+, CCNA Entry-level).
- Familiarity with network monitoring tools and ticketing systems.
- Basic knowledge of scripting languages (e.g., Python, PowerShell).
- Previous experience in a help desk, technical support, or IT internship role.
Perks & Benefits
- Comprehensive health, dental, and vision benefits.
- Generous paid time off and vacation policy.
- Employee discounts on Bell products and services.
- Extensive professional development and training programs.
- Mentorship opportunities with experienced network professionals.
- Employee assistance program and wellness initiatives.
- Opportunity for career advancement within a leading telecommunications company.
- Flexible remote work environment.
- Access to a dynamic and collaborative virtual team culture.
How to Apply
Ready to launch your career in network support with Canada’s leading telecommunications provider? Click the application link below to visit Bell Canada’s careers page for students and graduates. On the page, you will find opportunities to search for roles like ‘Network Support Trainee’ or ‘IT Technician Trainee’ and submit your application directly. Please ensure your resume highlights your technical aptitude and eagerness to learn.