About Company
As a leading recruitment partner in the vibrant digital commerce space, Career.zycto is passionate about empowering businesses and individuals to thrive. We understand the critical role exceptional customer support plays in building brand loyalty and ensuring seamless user experiences within fast-paced e-commerce environments. For an online chat support specialist, Career.zycto offers unparalleled opportunities to join innovative teams, develop essential communication skills, and contribute directly to customer satisfaction. We connect you with forward-thinking companies that prioritize employee growth and foster a collaborative, supportive work culture. Join us in shaping the future of online service.
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Job Description
Career.zycto is seeking highly motivated and customer-focused individuals to join our clients’ dynamic e-commerce teams as Online Chat Support Specialists in Ikoyi, Lagos. In this vital role, you will be the first point of contact for customers, providing timely, accurate, and empathetic assistance through live chat. Your primary objective will be to resolve inquiries efficiently, guide customers through product information, assist with orders, and troubleshoot any issues they may encounter, ultimately ensuring a positive and seamless shopping experience. This position is perfect for someone with excellent communication skills, a knack for problem-solving, and a genuine desire to help others. You will represent our clients’ brands, becoming a trusted advisor and a key contributor to their ongoing success in the competitive e-commerce landscape. We are looking for individuals who thrive in a fast-paced environment and are eager to make a tangible impact on customer satisfaction and brand loyalty.
Key Responsibilities
- Engage with customers in a friendly, professional, and efficient manner via live chat.
- Address and resolve customer inquiries regarding products, orders, shipping, returns, and general website navigation.
- Provide accurate product information and recommendations to enhance the customer's shopping experience.
- Escalate complex issues to appropriate departments when necessary, ensuring proper follow-up.
- Maintain detailed and accurate records of customer interactions and resolutions using CRM software.
- Proactively identify opportunities to improve customer satisfaction and operational efficiency.
- Collaborate with team members to share best practices and ensure consistent service delivery.
- Stay up-to-date with product knowledge, company policies, and e-commerce trends.
Required Skills
- Exceptional written communication and grammar skills in English.
- Strong empathy and active listening abilities to understand customer needs.
- Proficient typing speed and accuracy.
- Ability to multi-task and manage multiple chat conversations simultaneously.
- Basic computer literacy and comfort with online tools and software.
- Excellent problem-solving skills with a proactive approach.
- Demonstrated ability to remain calm and composed under pressure.
Preferred Qualifications
- Previous experience in a customer service role, particularly in online chat or e-commerce support.
- Familiarity with CRM systems (e.g., Zendesk, Salesforce Service Cloud) and e-commerce platforms.
- A passion for e-commerce and understanding of online shopping trends.
- Ability to speak a second Nigerian language is a plus.
Perks & Benefits
- Competitive salary and performance bonuses.
- Comprehensive health insurance package.
- Paid time off and public holidays.
- Opportunities for professional development and career growth within the e-commerce sector.
- Supportive and collaborative team environment.
- Modern and comfortable on-site office facilities.
- Regular team-building activities and social events.
How to Apply
Interested candidates are encouraged to apply directly through our online portal. Please click on the application link below to submit your resume and a brief cover letter outlining your experience and why you are a great fit for this role. We look forward to reviewing your application!
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