About Company
Are you passionate about making a real difference in customers’ online shopping experiences? At Career.zycto, we’re building an intuitive and efficient e-commerce platform, and we believe exceptional customer service is at its heart. We’re seeking an empathetic and tech-savvy individual to join our vibrant Oniru team. If you thrive in a fast-paced digital environment and love solving problems with a positive attitude, Career.zycto offers a dynamic space where your communication skills will directly impact our success and customer satisfaction. Join us in shaping the future of online retail.
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Job Description
Career.zycto is on the lookout for a dedicated and enthusiastic Online Chat Support Specialist to become a vital part of our growing e-commerce team in Oniru, Victoria Island. In this essential role, you will be the first point of contact for our valued customers, providing exceptional support through live chat, resolving inquiries, and ensuring a seamless shopping experience. Our ideal candidate is a proactive problem-solver with a passion for helping others, possessing excellent written communication skills, and a genuine interest in the evolving world of e-commerce.
You will play a critical role in maintaining high levels of customer satisfaction, addressing everything from product information and order status updates to technical troubleshooting and general platform navigation. This position requires a keen eye for detail, the ability to multitask effectively in a dynamic environment, and a commitment to transforming potential issues into positive customer interactions. If you’re eager to contribute to a company that values customer-centricity and fosters professional growth, we invite you to apply and help us build lasting relationships with our user base. This is an incredible opportunity to hone your customer service expertise within a supportive and innovative environment.
Key Responsibilities
- Provide prompt, accurate, and friendly support to customers via live chat, addressing inquiries and resolving issues efficiently.
- Assist customers with product information, order tracking, payment processing, and navigating the e-commerce platform.
- Escalate complex customer issues to the appropriate internal teams while maintaining clear communication with the customer.
- Document customer interactions and resolutions accurately in the CRM system.
- Identify and report common customer pain points or technical glitches to improve overall service quality and user experience.
- Adhere to established service level agreements (SLAs) and quality standards for chat support.
- Proactively engage with customers to anticipate needs and provide solutions, enhancing customer satisfaction and loyalty.
Required Skills
- Excellent written communication skills with impeccable grammar and spelling.
- Proficiency in using live chat software and CRM systems.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to multitask effectively in a fast-paced digital environment.
- Customer-centric mindset with a genuine desire to help others.
- Basic computer literacy and comfort with various online tools and applications.
Preferred Qualifications
- Previous experience in online chat support or customer service, preferably within an e-commerce context.
- Familiarity with e-commerce platforms and online retail operations.
- A diploma or degree in a relevant field (e.g., Business Administration, Communications).
Perks & Benefits
- Competitive monthly salary with potential for performance bonuses.
- Comprehensive health insurance plan.
- Opportunities for professional development and career advancement within the company.
- A collaborative and supportive work environment.
- Paid time off and public holidays.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your CV/resume is up-to-date and clearly highlights your relevant experience and skills for this role.
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