About Company
Are you an aspiring online chat support professional seeking a dynamic entry into e-commerce? Career.zycto excels in connecting talented individuals with leading digital platforms. We pride ourselves on identifying roles where your communication skills can truly shine, fostering environments for growth and customer satisfaction. Join us, and we’ll help you navigate the path to a rewarding career, ensuring a perfect match between your potential and our client’s innovative e-commerce needs within a supportive team structure.
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Job Description
Career.zycto is thrilled to announce an exciting opportunity for a dedicated and customer-focused individual to join our client’s vibrant e-commerce team as an Online Chat Support Specialist. This role is pivotal in ensuring an exceptional customer experience by providing prompt, accurate, and friendly assistance to users of a cutting-edge e-commerce platform. As an Online Chat Support Specialist, you will be the primary point of contact for customer inquiries, meticulously resolving issues, patiently guiding users through product features, and empowering them to make informed purchasing decisions that enhance their overall shopping journey. Your impact will be direct and measurable, contributing significantly to customer satisfaction and retention.
In this fast-paced and dynamic environment, you’ll engage with customers daily via live chat, addressing a wide array of topics ranging from order status and detailed product information to technical troubleshooting and comprehensive post-purchase support. We are looking for someone with a genuine passion for helping others, possessing excellent written communication skills, and a keen eye for detail that ensures no query goes unaddressed. Your ability to empathize with customers, maintain a positive and calm attitude under pressure, and quickly adapt to new information and evolving platform features will be absolutely crucial for your success in this role. This position offers a fantastic chance to grow your career within the booming e-commerce sector, providing a unique opportunity to learn about innovative online retail strategies and contribute directly to customer loyalty and brand reputation. If you thrive in a collaborative setting, are a natural problem-solver who enjoys finding efficient solutions, and are eager to make a tangible impact on customer satisfaction, then we strongly encourage you to apply. This is more than just a support role; it’s an opportunity to become an integral part of a forward-thinking team dedicated to redefining the online shopping experience. We value proactive individuals who are eager to learn, take initiative, and continuously improve their skills to better serve our diverse customer base. Join us in shaping the future of e-commerce support right here in Amuwo Odofin, and become a key player in a company that truly values its customer interactions!
Key Responsibilities
- Provide prompt, professional, and friendly online chat support to customers regarding products, orders, and general inquiries.
- Efficiently resolve customer issues, complaints, and questions, escalating complex cases to relevant departments when necessary.
- Guide customers through the e-commerce platform, assisting with navigation, account management, and purchase processes.
- Maintain a high level of product knowledge to accurately answer questions and recommend suitable items.
- Document all customer interactions and resolutions accurately in the CRM system.
- Identify and report common customer issues or feedback to improve services and product offerings.
- Collaborate with team members and other departments to ensure seamless customer service.
- Adhere to company policies and service level agreements (SLAs) for response times and resolution quality.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proven experience (1+ years) in a customer service or chat support role, preferably in e-commerce.
- Proficiency in using CRM software and live chat platforms.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Ability to multitask and manage multiple chat conversations simultaneously.
- High level of empathy and a customer-centric mindset.
- Basic computer literacy and ability to learn new software quickly.
Preferred Qualifications
- Bachelor's degree or HND in any discipline.
- Previous experience with e-commerce platforms like Shopify, Magento, or similar.
- Familiarity with digital marketing concepts and online retail trends.
- Ability to speak multiple Nigerian languages is a plus.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Paid time off and public holidays.
- Opportunities for professional development and career growth within the e-commerce sector.
- A supportive and collaborative work environment.
- Access to training and mentorship programs.
- Employee discounts on client products.
How to Apply
Interested candidates are encouraged to click the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
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