About Company
Imagine a team where every conversation sparks delight. Career.zycto isn’t just a recruiting partner; we connect passionate individuals with dynamic roles that shape the future of digital retail. For an Online Chat Support professional, this means stepping into a vibrant environment where your quick wit, empathy, and problem-solving skills directly impact customer satisfaction. We foster growth, celebrate initiative, and believe that exceptional service is the cornerstone of a thriving e-commerce platform. Join us and be the friendly voice that keeps our online community engaged and satisfied, right here in the heart of Ladipo Market.
Job Description
Are you a natural communicator with a passion for helping people and a knack for navigating digital landscapes? Career.zycto is seeking a dedicated and enthusiastic Online Chat Support Specialist to join our client’s vibrant e-commerce platform team, situated right within the bustling community of Ladipo Market, Mushin. In this crucial on-site role, you will be the first point of contact for our valued customers, providing exceptional support through live chat channels. This isn’t just about answering questions; it’s about building relationships, resolving issues efficiently, and ensuring every customer interaction leaves a lasting positive impression.
Our ideal candidate thrives in a fast-paced environment, possesses impeccable written communication skills, and genuinely enjoys solving problems. You’ll play a pivotal role in ensuring a seamless shopping experience for our diverse customer base, from helping with product inquiries and order tracking to resolving technical glitches and processing returns. We believe that outstanding customer service is the backbone of any successful e-commerce venture, and we’re looking for someone who shares that belief and is eager to contribute to our continued growth and reputation for excellence. If you’re ready to bring your bright personality and problem-solving prowess to a team that values your contributions, we invite you to apply and become an integral part of our customer success story.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, providing accurate and comprehensive information.
- Assist customers with product selection, order placement, tracking, and post-purchase support.
- Troubleshoot and resolve common technical issues related to the e-commerce platform or customer accounts.
- Process returns, refunds, and exchanges efficiently and in accordance with company policies.
- Document customer interactions and feedback accurately in the CRM system.
- Identify and escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain a high level of customer satisfaction by delivering polite, empathetic, and effective solutions.
- Stay updated on product knowledge, promotions, and changes in company policies to provide informed support.
- Collaborate with team members to ensure consistent service quality and share best practices.
Required Skills
- Excellent written communication skills with strong grammar and spelling.
- Proficiency in using live chat software and CRM systems.
- Exceptional problem-solving abilities and a customer-centric approach.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Strong interpersonal skills and a patient, empathetic demeanor.
- High level of attention to detail and accuracy.
- Basic computer literacy and comfort with navigating web-based applications.
- Fluency in English (both written and spoken).
Preferred Qualifications
- Previous experience (1+ years) in an online chat support, customer service, or e-commerce role.
- Familiarity with e-commerce platforms and online retail operations.
- Ability to communicate in local Nigerian languages (e.g., Yoruba, Igbo, Hausa) is a plus.
- Experience with Zendesk, Intercom, or similar chat support tools.
- A diploma or degree in a relevant field is an advantage.
Perks & Benefits
- Competitive monthly salary.
- Comprehensive health insurance (HMO).
- Paid time off and public holidays.
- Opportunities for professional development and career advancement.
- A vibrant and supportive on-site work environment in Ladipo Market.
- Team-building activities and social events.
- Performance-based incentives.
How to Apply
Ready to make a difference in the world of e-commerce? We encourage all qualified candidates to apply! Please click on the application link below to submit your resume and a brief cover letter outlining your experience and why you are a great fit for this role. We look forward to reviewing your application and potentially welcoming you to our dynamic team. Ensure your application clearly highlights your customer service experience and enthusiasm for online retail.
