About Company
Chewy, Inc. is a leading online retailer of pet food, supplies, and prescriptions in the United States. Founded with a passion for pets and a commitment to delivering unparalleled convenience and service, Chewy has grown into a household name, serving millions of pet parents across the nation. We believe pets are family, and we strive to make their lives better by providing a vast selection of high-quality products, expert advice, and a personalized shopping experience. Our culture is built on innovation, collaboration, and a deep love for animals. We are a fast-growing, dynamic company always looking for talented individuals who are eager to make an impact and help us continue our mission to be the most trusted and convenient destination for pet parents everywhere.
Job Description
Are you a data-driven e-commerce enthusiast with a keen eye for optimizing the online customer journey? Do you thrive in a remote work environment, leveraging your expertise to enhance product discoverability and drive sales? Chewy is seeking a talented and motivated Online Merchandising Specialist to join our dynamic e-commerce team. This fully remote position offers the exciting opportunity to directly influence how millions of pet parents discover and interact with our extensive product catalog.
As an Online Merchandising Specialist, you will be instrumental in executing our digital merchandising strategy across various categories on Chewy.com. Your primary goal will be to ensure our products are presented optimally, our category pages are engaging and intuitive, and our promotional efforts resonate with our customer base. You will analyze performance metrics, identify trends, and implement data-backed solutions to improve conversion rates, average order value, and overall customer satisfaction. This role requires a blend of creative problem-solving, analytical rigor, and a deep understanding of e-commerce best practices.
You will collaborate closely with various cross-functional teams, including Marketing, Product Management, Site Experience, and Inventory Management, to align merchandising strategies with broader business objectives. Your contributions will directly impact the online shopping experience for pet parents, making it easier and more enjoyable to find everything they need for their beloved companions. If you are passionate about e-commerce, love pets, and are eager to make a significant impact from the comfort of your home, we encourage you to apply!
Key Responsibilities
- Execute and optimize online merchandising strategies across assigned product categories to maximize sales, conversion, and customer engagement.
- Manage product content, including descriptions, images, videos, and specifications, ensuring accuracy, completeness, and SEO-friendliness.
- Develop and maintain compelling category and landing pages, utilizing visual merchandising principles and strong calls to action.
- Plan, set up, and launch promotional campaigns, ensuring correct pricing, imagery, and promotional messaging are displayed accurately and on time.
- Analyze website performance data, sales reports, and customer behavior to identify merchandising opportunities and areas for improvement.
- Conduct competitive analysis and market research to stay abreast of industry trends, emerging products, and best practices in online merchandising.
- Collaborate with marketing teams to ensure merchandising efforts align with digital marketing campaigns and promotional calendars.
- Partner with site experience and product teams to test new features and optimize existing functionalities for improved user experience.
- Monitor inventory levels and work with supply chain teams to ensure product availability and mitigate out-of-stock situations.
- Provide regular reporting on merchandising performance, insights, and recommendations to stakeholders.
Required Skills
- 2+ years of experience in online merchandising, e-commerce, or a related digital marketing role.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Proficiency with e-commerce platforms (e.g., Salesforce Commerce Cloud, Shopify Plus, Magento).
- Experience with web analytics tools (e.g., Google Analytics, Adobe Analytics).
- Basic understanding of SEO principles as they apply to product content and category pages.
- Excellent written and verbal communication skills, with a keen eye for detail.
- Demonstrated ability to work independently and manage multiple projects in a fast-paced, remote environment.
- Strong organizational skills and ability to prioritize tasks effectively.
Preferred Qualifications
- Bachelor's degree in Marketing, Business, E-commerce, or a related field.
- Experience in the pet supplies industry or a similar consumer goods category.
- Familiarity with A/B testing methodologies and tools.
- Proficiency in basic HTML/CSS for content formatting.
- Experience working with a large product catalog and complex category structures.
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- 401(k) retirement plan with company match.
- Generous paid time off (PTO) and company holidays.
- Flexible remote work environment.
- Employee discount on Chewy products and services.
- Professional development and growth opportunities.
- Supportive and collaborative company culture.
- Pet-friendly culture (virtual pet events, pet benefits).
How to Apply
Ready to make an impact on the lives of pets and their parents? We invite you to apply by clicking on the application link below. Please submit your resume and a cover letter detailing your relevant experience and why you are the perfect fit for this remote role at Chewy.